Operations | Monitoring | ITSM | DevOps | Cloud

What Is the Process of Helpdesk Ticket Management Software?

The helpdesk ticketing management system is one of the best applications to resolve problems. It helps organizations to resolve incidents at the earliest so that the impact of the incident can be minimized. With this system organizations take a systematic approach against each incident as several parameters are noted while resolving the ticket. However, when you are not equipped with any software then it leads to work hindrance frequently, incidents are resolved in too much time.

Pepperdata Helps Companies Get a Clear View of Their Big Data Stack

Peppedata ends 2021 on a very strong note as a premiere solution for providing visibility and automation for your big data stack. Among the highlights of this year’s run are a few recognitions from our friends at G2. The site gets 5.5 million visits every month from people and enterprises that are looking for reliable solutions that meet both their needs and budget. As the biggest and most trusted marketplace for software vendors and consumers, any award from G2 is always a cause for celebration.

Faster troubleshooting of microservices, containers, and Kubernetes with Dynamic Packet Capture

Troubleshooting container connectivity issues and performance hotspots in Kubernetes clusters can be a frustrating exercise in a dynamic environment where hundreds, possibly thousands of pods are continually being created and destroyed.

My New Year's Resolution: Going Passwordless!

What is your New Year’s resolution for 2022? Well, it is that time of year again! My resolutions are not necessarily new, but a continuation of several that I have made in prior years. Eat healthier foods, lose weight, and save money are the ones that immediately come to mind. Another best practice that I started several years ago was to adopt a passwordless authentication initiative for all my internet connected personal devices.

21 Financial KPIs Every SaaS Company Should Be Monitoring

Since the first software-as-a-service (SaaS) company entered the market in 1999, Salesforce, the industry has exploded. Experts are predicting that the industry will exceed $600 billion by 2023 at an 18% compound annual growth rate. In order to play in this highly competitive space, SaaS companies need to have a deep understanding of their financial key performance indicators (KPIs).

The Right Power BI License for your Business

Microsoft BI is a powerful game-changer for business intelligence solutions that are widely used for data analysis and reporting. It is a unified self-service that delivers a great depth of data insights by combining interactive data visualizations with intuitive user experience. Whether you are a business enthusiast or an owner who likes to keep a tab on all things in a single dashboard, Power BI allows you to visualize and analyze your data dynamics like never.

What the concept of the Metaverse means to someone who has been looking at AR and VR for decades.

As a child in the 70’s who was consumed by technology, I go to experience the user interface changing from computers that only provided a hex keypad for input and 8 individual LED’s for output and memory that was well below 1K of RAM. I was delighted by what you could do with a keyboard and teletype printer. I Remember the green screens, acoustic couplers, Bulletin boards, Perkin Elmer minis that didn’t come with floating point arithmetic.

Open Source Projects Contribute to in 2022

With a nearly endless array of open source projects available to contribute to these days, knowing where to start contributing can feel easier said than done. Need some inspiration? Whether you’re new to the world of open source, are gearing up for Open Source Fridays in the new year, or just want to see what other folks are excited about, check out a few of our favorite open source projects to contribute to in 2022.