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Latest Posts

The Iceberg of Engineering Incident Costs

I've long been fascinated with the metaphor of an iceberg to describe a problem who’s true magnitude is obscured beneath the surface. If you’re not familiar with this phenomenon, when ice freezes it decreases in density. This allows the solid ice to float, partially, atop the water with only a small fraction of it exposed. In fact, icebergs hold nearly 90% of their mass hidden below the water.

New User Inbox and Circuit Management

As we enter the new era of 4.0, we are thrilled to introduce a range of fresh and user-friendly features. Take a peek into your brand new User Inbox, a centralized hub for all your notifications. Explore the enhanced Connectivity add-on with Circuit Management, allowing you to conveniently bundle your connections. And for those managing multiple outlets, get ready to experience the upgraded Outlet Control functionality that will surely delight you.

Deliver value through GBS experiences

What began with siloed shared services models—which consolidated a single business function’s scattered processes into one cohesive structure—has evolved over the past decade into integrated global business services (GBS) that seek to transform internal and external operations at scale. The GBS model remains a work in progress, according to GBS experts in a ServiceNow-commissioned white paper by Deborah Kops.

How to Keep Your Team Happy and Build a Successful IT Consultancy

The whole purpose of an IT consultancy firm is to enable external businesses to reach their goals and facilitate smooth tech operations. Yet, it is also important to consider internal goals as well. A major part of this will be to nurture the team and ensure employee morale remains at a good level. This guide explores how that can be done.
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VMware Horizon Monitoring

Regardless of whether you are a system administrator or an end-user, convenient and secure access to essential apps and desktops is essential to perform your tasks efficiently. Due to the new imperative of working remotely, virtual desktop infrastructure (VDI) solutions such as VMware Horizon, Citrix VDI, and many more have significantly boosted over the past few years. In fact, the VDI market is expected to grow from about $14 billion in 2022 to about $50 billion by 2030. Today we want to take a closer look at VMware Horizon, the importance of having proper monitoring, and what options to choose from.

Optimizing Web Security Operations for Remote Work Environments

The shift towards remote work has been one of the most significant transformations in the modern business landscape. While it offers flexibility and a broader talent pool, it also introduces unique challenges, especially in the realm of web security. As businesses adapt to this new norm, optimizing web security operations becomes paramount.

An Ultimate Guide To Understanding IT Risk Management

Effective collaboration and streamlined task management are the cornerstones of success in the rapidly evolving landscape of Information Technology Operations (ITOPs). With intricate interplays of processes, systems, and technologies, a systematic approach becomes paramount to maintaining seamless operations and timely issue resolution. This is where the critical significance of IT Risk Management comes into play, fundamentally transforming the dynamics of ITOPs teams.

The Power of Digital Presence for Small Businesses, Freelancers, and Sole Traders

Utilizing digital tools to enhance the power of your business is something that every company, not just the behemoths, could stand to benefit from. However, if you are a smaller business, your approach toward web marketing and the development of your digital presence will have to be different. With that in mind, this article aims to highlight some of the most important points that smaller businesses, freelancers, and sole traders should keep in mind as they engage with digital enhancements to their business practices.

Telegraf Deployment Strategies with Docker Compose

This article, written by Shan Desai, was originally published on his blog and is reposted here with permission. Shan is a Software engineer currently employed at Emerson Discrete Automation and is an Open-Source Contributor / DIY Tech Enthusiast currently working with Industrial IoT. Telegraf is widely used as a metric aggregation tool thanks to the diverse number of plugins it provides that interface with a multitude of systems without having to write complex software logic.

Simplifying Data Lake Management with an Observability Pipeline

Data Lakes can be difficult and costly to manage. They require skilled engineers to manage the infrastructure, keep data flowing, eliminate redundancy, and secure the data. We accept the difficulties because our data lakes house valuable information like logs, metrics, traces, etc. To add insult to injury, the data lake can be a black hole, where your data goes in but never comes out. If you are thinking there has to be a better way, we agree!