Operations | Monitoring | ITSM | DevOps | Cloud

Fender faced challenges with log analysis, finding it slow and complex to navigate, leading to inefficient troubleshooting and a need for a more user-friendly and modern observability solution. Synonymous with all things rock n’ roll, Fender is the world’s leading guitar manufacturer. To enhance the customer experience, Fender launched their digital apps in 2016 (Fender Tune and Fender Tone) and 2017 (Fender Play) to empower customers in starting and advancing their guitar playing skills.

Ever want to run just a one or a few select bundles from your policy? While developing policy it’s common to run cf-agent -KI so that you can quickly iterate on changes and the run the policy without locks. But if you are focused on select bundles you may not need the full policy to run, you can use the --bundlesequence option to specify one or more bundles overriding the bundlesequence defined in body common control. Let’s check out an example using the Masterfiles Policy Framework (MPF).

Cloud repatriation is a term used to describe the act of taking workloads off public clouds and relocating them elsewhere. This might involve moving them back to an on-premises environment.

Redis, which stands for remote dictionary server, is an open-source, in-memory data structure store that is commonly used as a database, cache, and message broker. Utilizing Redis provides numerous benefits for your team and organization, which have helped drive the tool's increase in popularity. A key example of this is speed, Redis works primarily in memory, making it particularly fast for data operations.

With the increase in customers utilizing ConnectWise PSA (professional services automation) as their ticketing system, Exoprise has launched a new ConnectWise PSA integration. This integration, available for both Internal IT and Managed Service Providers (MSPs), enables automated ticket creation and resolution for Microsoft 365, cloud, UC and SaaS outage events into ConnectWise. Any network related event can be monitored and raised into ConnectWise in real-time.

With the digital world changing faster than ever, businesses are rushing to keep up, especially when it comes to supporting remote work. Interestingly, a report from 2023 highlighted that over 82% of businesses now support some form of remote work, underscoring the critical role of effective RMM solutions today. This makes choosing the right remote monitoring and management (RMM) tools more important than ever.

In the year 2020, a large percentage of businesses and job sectors moved to remote working due to the COVID-19 pandemic. Even when things turned a bit normal, still 63% of businesses chose to continue remote working. Even today, 40-50% of businesses work remotely. Remote working and e-commerce businesses have grown tremendously in the past few years. In such a case, managing customer satisfaction is of utmost importance.