DevOps is a common name in the technology household. Teams, small or big, are embracing this concept to deliver applications faster, improve software quality, and add efficiency in the development process from the very beginning. Shortening the feedback loop leads to a cost-effective way for businesses to find and fix defects earlier in the cycle process. Plus, it lowers the software failure rate in production and minimizes time wastage for the development team.

User experience is subjective. For example, asking tourists visiting New York City about their experiences gives different answers. Likewise, end-users who work remotely with different resources and disparate assets can have varied experiences with their business applications. How can IT teams gather this experience data and react faster to improve experience? The answer is Digital Experience Scores.

A VPN, allows remote employees to create a secure traffic connection to the corporate network. These connections essentially tunnel from a computer or mobile device through a VPN server, often through the public Internet. VPN technology has been around since the mid-1990s, but its usage is now going mainstream due to Covid. As Covid accelerates, it means new monitoring challenges for IT amid a high VPN adoption.

Exploring the Internet and accessing SaaS applications via a web browser such as Google Chrome, Firefox, or Microsoft Edge is commonplace today. At times, end-users visiting apps through multiple channels face performance issues of slow Wi-Fi (Network) speed, increased page response times (TTFB), and long page load times resulting in end-user dissatisfaction and frustration.

Microsoft 365 client applications such as Outlook, OneDrive, and Teams are standalone programs that perform the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server is not continuous. Exoprise customers worldwide use the Office 365 client apps to manage their daily routine and work productively from home, HQ, or branch offices.

You use Microsoft Teams, correct? Microsoft 365 Teams Desktop app is a standalone program that performs the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server are not continuous.

Headquartered in the Netherlands, BCD Travel manages global business travel. It operates in 109 countries with annual revenues totaling $25 billion and employs nearly 11,000 people worldwide. To meet the current and future needs of a growing virtual workforce, the Network Operations Center (NOC) group at BCD Travel had to adapt and scale its IT infrastructure operations. Additional capabilities were needed to monitor Microsoft 365, Azure, Active Directory, AWS, Teams, and other critical SaaS services.