Digital experience has existed for a while now. We have now begun to scratch the surface to measure it. So that calls for Digital Experience Monitoring (DEM). DEM extends Application Performance Monitoring (APM) and Network Performance Management (NPM) to view and optimize application performance issues from the end-user perspective.
Only Exoprise provides full coverage for synthetic monitoring of the entire Microsoft 365 suite. The use of 8-10 different synthetic sensors per site provides customers and prospects with an ideal start. These site locations may include corporate headquarters, branch offices, or work from home settings with knowledge workers. Exoprise effectively monitors the health, availability, and performance of applications such as Azure AD, Exchange Online, Teams, Yammer, OneDrive, Outlook, Portal, etc. via synthetic sensors and captures real-time metric data in CloudReady.
Working from home is no longer an option but a necessity. Millions of Americans are now part of this "work from home" experiment triggered by Covid-19. There may be no turning back as employees and businesses choose this new emerging model. Remote workers are likely here to stay. According to a Gartner 2020 survey, 82% of business leaders surveyed plan to allow their employees to work remotely for part of the time and half of them intend to allow their employees to work remotely in the future.
This early AM on the East Coast, Teams experienced an access outage. The Exoprise sensors detected this outage an hour before Microsoft published a report on the issue. Here’s an example of what you get when you attempt to sign in, fresh, to Microsoft Teams.
If you haven’t signed up for our upcoming April 21 Work Anywhere Webinar with Exoprise and Forrester, now is a good time. The webinar highlights the challenges that businesses face today due to Covid disruption and innovative solutions to mitigate these challenges. Millions of Americans now work from the comfort of their home using Microsoft 365, Teams, Zoom, and other critical SaaS application services for their daily activities.
Exoprise CloudReady provides early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive, and Azure Active Directory. Users reported not being able to login into either of these services and were getting timeout messages. Exoprise detected the issue earlier at 3 pm EST (40 mins before Microsoft reported it) and was able to immediately relay the news to its customer base.
Just about 2 weeks after its most recent outage, Microsoft experienced a severe DNS outage Thursday Evening at approximately 21:30 UTC on 01 Apr 2021. That’s the official start of the outage from Microsoft. But we all know that official starts and actual starts are often different. Exoprise DNS and server monitoring caught the error about 10 minutes earlier (not our biggest amount of headroom for an outage) but that is frequently the nature of DNS failures.
It’s been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag “Remote WFH Option Available”.
