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Latest Customer Stories

Home Shopping Europe (HSE) increases customer satisfaction using Elasticsearch on AWS

Home Shopping Europe (HSE), a prominent player in the European live commerce sector, has revolutionized its customer experience by leveraging Elastic on AWS. Elastic's AI and ML features in Elasticsearch deliver accurate and relevant search results. This enhancement has not only elevated click-through rates by 4% but has also significantly reduced maintenance time by 42%, marking a pivotal shift for HSE's e-commerce business.

Honeycomb CCP Games Case Study

Imagine a universe in which a massively multiplayer online role-playing game (MMORPG) sets Guinness World Records for the size of its online space battles—and that game is built on 20-year-old code. Well, imagine no more. Welcome to the world of EVE Online, where hundreds of thousands of players interact across 7,800+ star systems and participate in more than one million daily market transactions. As you might guess, updating and maintaining this codebase without interrupting game play could pose quite a challenge.

Migrating to the Cloud at Scale with Fidelity

At swampUP 2023, JFrog’s annual user conference, Gerard McMahon, Head of Application Lifecycle Management (ALM) Tools and Platforms at Fidelity Investments, shared Fidelity’s cloud migration story and how it supports the overall company philosophy. He explored the company’s focus on ensuring employee satisfaction while delivering great software and value to customers.

How Autodesk engineers better service and own their infrastructure.

Morgan Goose, Autodesk, shares how he and his team have democratized observability and made it a default offering for all their engineers. Autodesk is a global leader in software for people who design and make the world. That includes software for architects, builders, engineers, 3D artists, and production teams. To ensure the best customer experience, Autodesk has partnered with Datadog and is taking advantage of products like DBM to quickly identify and maintain the systems they instrument.

Inside TeleTracking's journey to build a better observability platform with Grafana Cloud

Oren Lion, Director of Software Engineering, Productivity Engineering, and Tim Schruben, Vice President, Logistics Engineering, both work for TeleTracking, an integrated healthcare operations platform provider that is Expanding the Capacity to Care™ by helping health systems optimize access to care, streamline care delivery, and connect transitions of care.

Swisscom breaking through internal silos with Cisco AppDynamics

Switzerland's leading telecom provider, Swisscom, managed to break through their internal silos and gain end- to-end application performance visibility. This led to on-track performance in reaching their goal of delivering 100% service quality to their customers. Understand how they did it, and which Cisco AppDynamics products they implemented to eliminate the barriers and obstacles blocking success.