Home Shopping Europe (HSE) increases customer satisfaction using Elasticsearch on AWS
Home Shopping Europe (HSE), a prominent player in the European live commerce sector, has revolutionized its customer experience by leveraging Elastic on AWS. Elastic's AI and ML features in Elasticsearch deliver accurate and relevant search results. This enhancement has not only elevated click-through rates by 4% but has also significantly reduced maintenance time by 42%, marking a pivotal shift for HSE's e-commerce business.