Operations | Monitoring | ITSM | DevOps | Cloud

A recent study from Mulesoft shows that 75% of enterprises have moved past the digital transformation planning stage to rolling up their sleeves and diving into implementation. Teams are updating their IT Operations Management (ITOM) strategies, moving more systems and services to the cloud, and automating tedious manual processes that have historically been the root cause of migraines for many people.

Achieving optimal performance can be challenging when you depend on separate platforms to monitor service health and to manage your logs. When data about your systems is spread across multiple platforms, investigating issues—and ultimately resolving them—takes longer and requires expertise with more tools. It takes more effort to identify real customer impact, as well as to verify that your responses to an incident are having the desired effect.

“I need to be notified if there’s a significant event ongoing with SignalFx.” This is what I tell my team. However, despite being the CTO of a monitoring company, creating the right set of alerts for me to stay informed of incidents in progress or potential issues was harder than it seemed at first glance. Why?

The pressure in the natural gas pipelines under three Massachusetts communities spiked to 12 times their normal level last week, just before the explosions and fires that destroyed dozens of homes and killed an 18-year-old man. Columbia Gas went under fire for their mismanagement of the incident. The NTSB says a Columbia Gas control room in Columbus, Ohio, registered pressures of 6 pounds per square inch last Thursday in pipelines that are intended to carry just 0.5 PSI.

In my previous post, I talked about the real costs of alert fatigue — the toll it can take on your engineers as well as your business — and some suggestions for rethinking alerting. In part 2 of this series, I’ll share some best practices for fine-tuning Sensu to help reduce alert fatigue.

Sentry is updating our key integrations for Azure DevOps (formerly VSTS). With these tightly-woven integrations, developers (like you) can unlock enhanced release tracking, informative deploy emails, and assignee suggestions for new errors. Route alerts to the right person based on the Azure DevOps commit that caused the issue, cutting remediation time to five minutes.

Have you ever gotten that dreaded text from your boss: “The site is down”? Maybe you were meeting with a customer. Or having dinner with your family. Maybe you were presenting at a conference. Doesn’t matter. Whatever else you were doing, now you’re doing emergency incident communication too. You check in with your team leads and confirm there is a problem. You let your boss know the response is under way.

We’ve seen folks do amazing things using our Honeycomb Beelines–getting their apps instrumented in next-to-no time, expanding their observability, growing their understanding of what is happening in their code in production. Now, prepare to do more with improved tracing support!

Another holiday season will soon be upon us, and many retailers and eCommerce businesses are already making plans. As you take inventory of what you learned last holiday season, let’s start with some lessons learned by the entire retail industry this time last year. In addition to stocking up on hot items and planning your promotions, the most competitive sites found that using AI/ML to optimize customer experience not only kept customers happy, it dramatically increased their revenues.

From ancient Rome and Greece throughout Latin America and Egypt, there is only one thing beside the history itself that kept those ancient times alive even today – the architecture. The most important part of any era in our immersive history was the building of magnificent objects all around the world. These objects, even today, are some of the many wonders of the world.