Operations | Monitoring | ITSM | DevOps | Cloud

Accelerate Incident Response and Incident Management with AIOps. 5 Key Benefits in Cisco Environments

Artificial Intelligence for ITOps (AIOps) can help accelerate incident response with all the incident context, impact assessment, triage data and collaboration & automation tools at one place.

10 Automated Service Desk Workflows We're Thankful for in 2020

Thanksgiving is just a couple days away for folks celebrating in the US, so what better time than now to share what we’re thankful for? Many of us are giving thanks for loved ones, health, a roof over our heads, and full bellies. We’re also paying homage to the unsung IT heroes and service providers in our organization who make our jobs easier—especially amid the unanticipated shift to remote work this year.

The Future of Work at PagerDuty: Why Go Back to Normal When We Can Go Back to Better?

A few months ago, I wrote about PagerDuty’s mission to reimagine the workplace in the wake of COVID-19, and wanted to share an update. When we look back at the last 10 months of work, one thing is clear: We are never going back to “normal.” Though it might sound daunting, I am excited about the opportunity it offers to forge our next normal and to make it a better normal than the one we’ve left.

The importance of metadata in your Kubernetes observability initiatives

Kubernetes is a popular container orchestration system at the heart of the Cloud Native Computing Foundation projects. It automates the deployment, lifecycle, and operations of containers, containerized applications, and "pods," which are groups of one or more containers. The platform itself, along with each of these workloads, may generate event data. There are different kinds of data associated with these processes.

3 Ways How Live Call Routing Increases Care Team Efficiency

Hospitals require a solution to streamline after-hours communication between patients and medical professionals. Exceptional after-hours care helps enhance the patient experience in critical situations. In this blog, we’ll discuss the importance of dedicated lines and after-hour live calls.

AWS Well-Architected Framework in Serverless: Operational Excellence

Welcome to part two of the five-part “Well-Architected Serverless” series. This article will discuss the second most crucial pillar of the AWS Well-Architected Framework (WAF): Operational Excellence (OPS). We have a Well Architected webinar coming up! To learn more about the AWS Well-Architected Framework (WAF) through the serverless lens and how to build Well-Architected architectures, make sure to attend our upcoming webinar on Friday, 27 November.

Workflow Automation with Human Supervision

IT automation is growing in adoption this year as IT organizations grapple with constantly changing priorities, the pressure of supporting large remote workforces and tight resources. However, IT teams are hesitant to deploy automation workflows on production infrastructure that supports important business applications and services. Trust is an issue – but errors do occur. Unsupervised automation can sometimes create more problems by missing the actual context for issue resolution.

KubeCon North America 2020 Wrapup

KubeCon + CloudNativeCon North America 2020 Virtual (say that five times fast) was held online, November 18th to 20th. It was the second virtual KubeCon, due to the Coronavirus pandemic. I had a lot of fun attending and saw a lot of great talks. If you weren’t able to participate in real-time, the CNCF will post the talks soon to its YouTube channel.

Target, Track and Trace your Vulnerabilities

Lock your sights on the black box hiding untold vulnerabilities in your repository and shine a light inside to find out what monsters lurk within. Yes, I'm talking about running on-demand security scans against supported packages within your repository. If you are a Velocity or Ultra customer, you can start making use of security scanning today!

Canonical publishes LTS Docker Image Portfolio on Docker Hub

November 24th 2020: Canonical has published the LTS Docker Image Portfolio, a curated set of secure container application images, on Docker Hub. The LTS Docker Image Portfolio comes with up to ten years Extended Security Maintenance by Canonical. “LTS Images are built on trusted infrastructure, in a secure environment, with guarantees of stable security updates,” said Mark Lewis, VP Application Services at Canonical.