Operations | Monitoring | ITSM | DevOps | Cloud

The COVID-19 pandemic has reminded me and many others of the importance of customer service. Today, customer service management is a 24/7 business. ServiceNow’s Now Support portal already allows our customers and partners to manage their instances, upgrades, and users from one central location.

93% of businesses use cloud services, and many are looking forward to investing more in it. Which means almost everyone nowadays is using cloud in some form or another. If any part of your infrastructure is in the cloud, then you must monitor it. This article will show you the features and benefits of cloud monitoring. We’ve also covered how cloud monitoring can help in the current pandemic situation.

Our IT surveys have become a huge hit! The press releases and blogs we put out recapping the results from our surveys are consistently picked up and republished by third parties. We're happy to be able to provide such useful insights into the IT professional's experience, benefitting not just us, but the IT industry as a whole. Before we get into the results of our most recent survey, be sure to check out some of our previous studies.

There’s a lot going on in the world right now. The current healthcare crisis is making a lot of companies reconsider their next moves and forcing them to radically rethink how they operate and embrace technological investment in their warehouses and distribution centers. Also, Windows-based handheld computers that have long been found in the hands of warehouse workers for picking, packing, loading, inventory, etc., are nearing the end of life.

For many IT organizations, widescale remote working brings new requirements for supporting both end-users and assets. This is stretching resources and capabilities for many IT teams as they adapt to this change without compromising quality or security. Until recently, the office was the traditional hub of connectivity—not just to business systems, but also among employees.

Amid the COVID-19 pandemic, ServiceNow and our partners have been busy meeting the needs of customers across the world. In recent weeks, several of our global partners have rolled out new applications, web portals and other services to help customers manage emergency response efforts. In these difficult times, their ingenuity, agility and speed have been nothing short of inspiring.

Business leaders are always looking for ways to leverage technology so that employees can do their best work and meet evolving customer demands. While we settle into the new normal of remote work, mobile technology is taking on a new role in the enterprise, as employees adapt to an increased blending of their professional and personal lives. At ServiceNow, we recently conducted new research to understand how employees are taking advantage of mobile services offered by their organizations.

This is an unprecedented time for each one of us. Every organization wishes to continue providing value to their customers despite the current situation. We’re all ready to go that extra mile to achieve whatever is possible in this digital age. Organizations around the world are fully committed in maintaining their business operations at optimum levels. There are certain tools or software that can assist you in this process.