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The latest News and Information on IT Service Management, Service Desk and related technologies.

Observability vs. Monitoring: Decoding Key Distinctions

Jan 18, 2024 By Mota Data Team In Motadata

In the evolving digital landscape, transformation has become a necessity for businesses in order to stand out and remain competitive. As per stats records, around 91% of businesses use digital technologies and platforms to run their business more successfully. With excessive dependency on digital technologies, there also comes the challenge of navigating through the complex web of dependencies and interactions.

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How to Check Lenovo Warranty (And How to Automate it!)

Jan 16, 2024 By Celeste Mottesi In InvGate

Warranty Management is crucial to the lifecycle of IT assets since it helps you optimize device usage, plan for replacements, and manage your IT budget effectively. In this sense, if your organization has Lenovo laptops and servers as part of its IT inventory, consistent Lenovo warranty checks are a mandatory step in your IT procurement plan. Luckily, the brand offers a straightforward process for checking the warranty status of your laptops.

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Shattering Silos- Practical Ways to Align Security and IT #shorts

Jan 16, 2024 By Ivanti In Ivanti

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Discover the Future of SaaS in IT Operations Management! Infraon

Jan 16, 2024 By Infraon In Infraon

In our latest blog, we delve into the world of Software-as-a-Service (SaaS) IT Operations Management (ITOM) and its transformative impact on businesses. Learn how cloud-based platforms enhance communication, reduce downtime, and boost operational efficiency. Uncover the challenges faced in managing diverse technologies and ensuring security, and explore how next-gen technologies like AI, IoT, and DevOps are revolutionizing ITOM. Don't miss out on this opportunity to stay ahead in the dynamic landscape of IT operations!

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How AI-generated summaries speed IT ticket resolution #shorts

Jan 15, 2024 By Ivanti In Ivanti

Gen AI can save IT teams valuable time and effort, with text summarization and writing capabilities able to analyze interactions with end users and write up resolutions automatically.

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Warranty Management: How to Automate Hardware Warranty Checks

Jan 15, 2024 By InvGate In InvGate

Warranty Management systematically administers warranties and maintenance contracts for an organization's hardware assets. This practice is also crucial to hardware maintenance and your IT budget since keeping a constant eye on them will contribute to using them when needed (instead of paying for fixes). Now, checking warranties manually leaves too much room for human error. But once again, automation saves the day.

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Emerging AI use cases in ITSM Knowledge management, chatbots and self-service

Jan 12, 2024 By Ivanti In Ivanti

AI experts Louis Columbus and Susan Fung explore AI use cases in IT service management, highlighting how a symbiotic relationship between AI and human intelligence amplifies knowledge management capabilities and enhances user experiences by providing direct answers that synthesize complex information.

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Hybrid Cloud Monitoring: The Ultimate Guide to Benefits

Jan 11, 2024 By Bhavyadeep Sinh Rathod In Motadata

In the fast-moving tech world, your business faces two main challenges: maintaining control of in-house servers and harnessing the flexibility of cloud computing. It is where “Hybrid cloud monitoring” emerges as a torch bearer, guiding your organization through the complexities of a dual environment. A hybrid cloud monitoring solution functions like the control centre for your business’s digital operations.

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Forms in the Velocity Platform: A Guide by Ivanti Wavelink

Jan 11, 2024 By Ivanti In Ivanti

Josh from Ivanti Wavelink guides us through the use of forms within the Velocity platform. He shows us how to initiate the demo and use the pre-shift checklist for forklift inspections. He also highlights how digitized forms can streamline workflows, facilitate data analysis, and enhance existing WMS processes, ultimately boosting efficiency.#IvantiWavelink #VelocityPlatform #Forms #WorkflowEfficiency #DataAnalysis.

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Modernize your ITSM with the New PagerDuty Application for ServiceNow

Jan 11, 2024 By Inga Weizman In PagerDuty

We live in an always-on world, where things move fast and break often. Building stronger resilience is critical for operational efficiency and delivering great customer experiences. CIOs have heavily invested in ITSM solutions, but a centralized, queued approach is no longer meeting the needs of modern organizations when it comes to critical, customer-impacting issues.

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