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The latest News and Information on IT Service Management, Service Desk and related technologies.

Introduction to RBVM: A Solution for Vulnerability Management at Ivanti #ivanti

Derek Illum presents the RBVM solution for vulnerability management at Ivanti, detailing its functionality, benefits, and related statistics. The process involves data collection, automation, and integration with other tools. The tool, hosted in the AWS gov cloud, integrates with various systems, including Microsoft Defender for endpoint. Users can explore RBVM, focus on a risk-based approach, and utilize its dashboards and SLA management features.

Everything You Need to Know About IP Address Management (IPAM)

As networks continue to grow in complexity, investing in robust IP Address Management (IPAM) will help organizations manage their IP resources more effectively, minimizing risks and ensuring smooth day-to-day operations. If that’s where your organization is heading, this article aims to provide IT professionals and network administrators with a comprehensive understanding of IPAM, its relevance, and how to implement it effectively within their network infrastructure. Let 's dig in.

Cloud Migration: Security Shines a Light on Operations' Dark Networks

Dark networks have provided a measure of security to supply-chain operations for a couple of decades. These networks are closed to the outside world, only accessible via the connections between enterprise systems – think warehouse management, enterprise resource planning, etc. – and the rugged mobile devices carried by workers within these environments. And, everything is managed by on-premises device management products that never connect beyond the business’s facilities.

How to Get Started With Software Asset Management (SAM)

Software Asset Management, or SAM, is the practice that looks after your Software and License Management. It oversees the acquisition, management, release, deployment, maintenance, and eventual retirement of software assets. Having a comprehensive SAM plan brings multiple benefits to your organization, including: Discover how you can implement Software Asset Management in your company in this video!

10 Inventory Management KPIs for Effective Inventory Analysis

In today’s competitive business environment, effective inventory management can be the difference between success and failure. To ensure that inventory levels are optimized and resources are utilized efficiently, businesses rely on specific metrics called inventory KPIs (Key Performance Indicators). Through leveraging inventory management software and understanding these crucial KPIs, companies can drive better decision-making, reduce costs, and boost profitability.

The Key Challenges with Cloud-Native Infrastructure

Cloud-native infrastructure has completely transformed the way businesses operate today. The adoption of this new practice has made it simple for organizations to deploy and manage their applications. In fact, according to a report by the Cloud Native Computing Foundation (CNCF), more than 6.8 million cloud-native developers are already using this architecture. Microservices, containers, and DevOps techniques are the core principles of cloud-native infrastructure.

What is Observability and Why You Need IT to Manage Your Hybrid Cloud Environment

In today's digital age, where technology plays a pivotal role in every aspect of our lives, ensuring the smooth and uninterrupted functioning of software applications and systems has become critical. This is where Observability shines. Observability is the ability to gain deep insights into the inner workings of a system, enabling organizations to identify and address issues before they turn into major disruptions.

The History of AI in the Workplace

Today, Artificial Intelligence (AI) is at the top of every technology leader’s mind. What technologies should you incorporate? Who should you partner with to get the most out of AI investments? How best to implement AI within the workplace? To answer these questions, we first need a better understanding of how we got here.

Generative AI for Knowledge Management: Pros, Cons and Best Practices

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Along with the hype comes concerns about privacy, personal identifiable information (PII), security and accuracy. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Many seek the “sweet spot” – enabling benefits right now while identifying more strategic future uses, all without compromising security.