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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Hector - Asset Tracking Software - Creating Barcodes On The Fly

Do you have asset tracking issues? Do you spend hours updating your inventory on an Excel file? Introducing Hector, your ultimate asset manager. This short video will give you an overview of how to create a barcode on the fly. Our inventory management software is regularly updated with feedback from our users. Choose a solution that fits your needs! Hector is a SaaS solution that can be customized to your needs. Free yourself from the constraints of inventory management and choose a solution that suits you.

Red Team vs. Blue Team: The InfoSec Color Wheel

It is essential to work in teams to strengthen organizations' security. Regarding cybersecurity, in particular, this job is best done from a red team vs. blue team perspective. Red teaming implies mimicking the role of an attacker by trying to find vulnerabilities and avoiding cybersecurity defenses within the network. On the other hand, a blue team has a defensive approach: they take precautions and respond to incidents once they have occurred.

Wireshark: an Open-Source Packet Capture Tool

Wireshark is one of the most popular network packet analyzers available. It has been embraced by network admins worldwide and has become one of the essential network troubleshooting tools for IT teams. Read on to learn more about Wireshark, how to use it, and some relevant cases and alternatives. We will mainly focus on how you can use this tool to maintain a robust network within your organization.

Benefits of Equipment Inventory Management Systems in 2023

Without equipment, you cannot finish the task swiftly. Equipment is the foundation of organizations. Because they are assets that are important to businesses, equipment management is also crucial. Equipment inventory management is the most important aspect of an organization because the equipment needs inventory when it is sent for repair because parts are changed or replaced.

5 Reasons Why Asset Managers Choose SaaS-Based Asset Management

These days Business competition is high which is why choosing the right technology is very important as clients also want only the best for effective asset management. As they want access to the system all the time on their mobile phones as well. This is where SaaS-based asset management comes into play.

3 key ingredients for operational excellence

The definition of operational excellence is undergoing profound change. Instead of an enterprise consisting of multiple islands of expertise and efficiency, operational excellence now means breaking down the operational barriers to improve collaboration across departmental lines. This more holistic approach unites the complementary expertise of different teams to create a whole that’s greater than the sum of its parts.

IHS Markit: Centralizing Incident Management With PagerDuty & ServiceNow

In today’s digital world, organizations are constantly undergoing change. They’re moving to the cloud and rolling out DevOps at scale—all in the name of driving innovation. But moving from a monolith to microservices can lead to applications becoming increasingly distributed. When problems arise, customers don’t care how many teams and services you have, or how complex your architecture is. They only care that your services work when they need them to.

What is Ansible: The DevOps Tool to Automate IT Tasks

Redhat Ansible is one of the most popular automation platforms in the IT industry. Since its launch, it has earned its place among some of the best DevOps tools. Powered by an open source community of more than 3550 contributors, it occupies more than 50% of the market share in the configuration management segment. This article will explore Ansible and how IT professionals and engineers use it to power their workflows. Read on to learn more about one of the most powerful automation platforms.

Your guide to upgrading field service management

Field service management is a vital part of business operations. It equips employees with the resources needed to deliver exceptional customer experiences. Streamlining communication, making decisions, and predicting issues before they arise are just a few of the challenges facing field service management. At ServiceNow, we understand how crucial it is for businesses to keep work flowing across various business assets and stakeholders. Here are three ways to help do that.

How an Electronic Voting Tech Company Centralized its Inventory and Asset Data into an ITIL-compliant CMDB

By the end of 2020, the IT Support team of Smartmatic - the world's leading company dedicated to the management and modernization of electoral processes - undertook a major transformation of its management of internal processes. It faced a well-known challenge: multiple internal tools dedicated to IT service management (ITSM) that carried high costs and inefficient workflows.