Operations | Monitoring | ITSM | DevOps | Cloud

The IT service community is rightly buzzing about the wealth of possibilities AI offers to automate service management operations and better assist customers — especially in this age of expanding Everywhere Work. But without sound data, the path to leveraging AI for IT service management becomes quite daunting. With so many more people working outside a traditional office setting, more end users than ever are logging in more often to access employee services.

Business consultants are leveraging software and workflow AI to radically elevate service delivery. ‍ According to a survey by Hinge Marketing, the top three reasons businesses hire consultants are to (70%) access specialized expertise, (52%) gain an outside perspective, and (44%) supplement internal resources.

Shrinking resources pose formidable challenges in today’s enterprise environment, with almost half (46%) of CIOs reporting their budgets will stay flat or shrink in 2024. Across diverse sectors, budget constraints threaten to profoundly impact IT teams' ability to deliver high-quality services. In the first of our four-part series tackling the needs of IT pros today, we explore approaches to turn cost management from conservative penny-pinching to a strategic lever for driving growth.

SolarWinds has launched AI by Design, a set of guiding principles for integrating artificial intelligence (AI) into our IT management solutions. In the third article in our series exploring this dynamic framework, we’ll examine how SolarWinds places Accountability and Fairness at the center of our strategy for ethical AI. Let’s get started.

Imagine an Everywhere Work environment in which IT problems seem to magically resolve themselves before end users even realize there were issues. Printers miraculously start working again. Login issues vanish. Access to critical applications is seamless.

Visibility into your IT infrastructure can help effectively tackle incidents, keep track of your IT assets, and maintain higher security levels—how?