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The latest News and Information on IT Service Management, Service Desk and related technologies.

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The importance of digital employee experience monitoring for business

In a world where digital, businesses are shifting their focus to creating a positive digital employee experience. With more employees working remotely than ever before, it's become critical for companies to monitor and measure this experience. This is where Digital Employee Experience Monitoring comes into play. In this article, we will dive deep into the importance of Digital Employee Experience Monitoring for businesses today. We'll explore what it is, why it matters, and how to implement it in your own organization. By the end of this article, you'll have a thorough understanding of how this technology can enhance your company's operations and improve employee productivity.

Ivanti Neurons for ITSM powered by AI

Revolutionizing IT Service Management with AI: Ivanti Neurons for ITSM Welcome to a new era of IT service management, transformed by AI. AI streamlines incident processes, minimizes manual effort, and enhances response times by automatically classifying incidents. It also automates troubleshooting, fostering a self-healing environment. An AI-powered system delivers superior employee experiences, while generative AI capabilities summarize incidents and create knowledge articles. This enhanced support benefits both end users and service desk agents.

InsightBench: A Benchmark for Evaluating End-to-End Data Analytics Agents

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Step Into the Cloud-based Workspace Management of the Future

Cloud-based solutions like Ivanti Neurons offer your organization the latest capabilities, scalability and flexibility for software security and endpoint management. To maintain the most modern portfolio of solutions possible, Ivanti announced the retirement of Ivanti Workspace Control (IWC) on Jan. 31, 2024. That decision was rooted in our dedication to your success and the pursuit of innovation.

Ivanti Initiatives Enable Customers to Succeed

Ivanti breaks down barriers between IT and security so you as our valued customer can achieve your business outcomes. To empower you to thrive, we have created a dynamic set of resources ranging from new webinars, ask-the-expert sessions and more to help you flourish with your Ivanti solutions and achieve your desired organizational objectives. It all starts with our quarterly product launches.

Developing Gen AI with NLP for ITSM Platform: A New Era of Admin Analytics

Gen AI, equipped with NLP capabilities, is under development to generate real-time widgets and insights from the ITSM platform for admin analysts. This interface will enable analysts to ask specific questions like ticket resolution stats. Gen AI will provide yearly and monthly insights, interact with Gen AI, and create dashboard charts. This innovative solution, combining Gen AI, NLP, and MLNLP technologies, is expected to launch by year's end.

Ivanti Workspace Control: Migration Paths

With Ivanti Workspace Control (IWC) approaching end of life, easing your organization's migration is front of mind. Lead Sales Engineer Patrick Kaak and Senior Sales Executive Sacoro Fraenk outline why Ivanti is transitioning to User Workspace Manager (UWM) as part of its cloud-first strategy, as well as the three migration paths available to IWC users and what you'll gain from making the switch.

10 Kaspersky Alternatives to Replace The Antivirus After The US Ban

The United States government has recently banned Kaspersky, Inc. from selling and updating its antivirus software within the US. The Commerce Department’s prohibition has triggered an active search of Kaspersky alternatives in organizations to stay in compliance. If you’re looking for antivirus options, you’re in the right place! We put together this guide with the top 10 best Kaspersky alternatives to help you out in the search.

Top Benefits of Implementing an IT Maturity Model

In today's rapidly evolving technological landscape, businesses increasingly rely on IT to drive growth, improve efficiency, and stay competitive. However, simply having an IT department is not enough. To truly leverage technology's power, organizations must ensure that their IT processes, policies, and infrastructure are aligned with their business goals and operating optimally. This is where an IT maturity model comes in.