Explore a written version of this Problem Management guide here: https://invgate.com/guides/problem-management

Dive into the world of Problem Management with our comprehensive guide! Learn about the differences between reactive and proactive Problem Management, the benefits it brings, the process involved, essential tools, and key terms.

Key moments:
00:00:00 Introduction
00:00:17 What is Problem Management?
00:00:58 Problem Management and ITIL4
00:01:16 ITIL Definition of Problem
00:01:31 ITIL Definition of Known Error
00:01:52 Reactive vs. Proactive Problem Management
00:02:43 Benefits of Problem Management
00:03:03 Problem Management Process
00:04:20 Problem Management Tools
00:05:12 Problem Management Key Terms
00:05:29 Conclusion

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