Operations | Monitoring | ITSM | DevOps | Cloud

We live in an “always on” world, so unplanned outages are more than just inconvenient. They can result in lost revenue, damaged reputations, and, more importantly, frustrated customers. While preventing outages is impossible, the most resilient teams must be prepared with a solid plan, a “technical go bag,” so to speak: a collection of tools, plans, and resources ready to activate at the first sign of trouble.

The original premise of observability was to ensure system health, identify issues, and resolve those issues efficiently. As I recently outlined, the legacy approach (sometimes called Observability 1.0 now) relied heavily on metrics and tracing because logs were seen as too noisy or challenging. But, as most forward thinkers have identified now, logs are exactly the telemetry type that we need the most.

.NET + DevOps Developer, Evidi Evidi – an IT consultancy and managed service provider based in Norway – are on a mission to help businesses harness the power of the Microsoft stack and realise their ambitions. With a large portfolio of services and a growing network of customers to manage, Evidi faced a challenge relatable to any MSP: They needed better visibility, and the solution had to be cost-effective and scalable.

Learn how to extract and analyze account-level CDN metrics from Akamai logs using Last9 for real-time insights and better customer tracking.

We are excited to collaborate with Dell on the white paper,Agentic RAG on Dell AI Factory with NVIDIA. The white paper is a design reference document for developers outlining strategies and solution components to implement agentic retrieval augmented generation (RAG) applications. It’s a design point for organizations across industries, specifically healthcare, for the agentic RAG framework decision-making with AI-driven data retrieval.

Lessons from the front lines: Challenges in your observability maturity journey In our previous blog, we explored the observability maturity spectrum — revealing that while only 7% of organizations consider themselves experts, the majority (43%) are actively working to improve their practices. We saw how mature organizations achieve better outcomes, from faster root cause analysis to reduced user-reported incidents.