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The latest News and Information on IT Service Management, Service Desk and related technologies.

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Infraon

The Future of ITSM: Exploring the Potential of AI-Powered Service Management

Sep 11, 2023 By Arun Prasath R In Infraon

IT Service Management (ITSM) is such that it constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. And one of the most promising developments is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is not exactly breaking news. But what continues to slip under the radar of many ITOps teams is how to unlock AI's true potential. To know this, there's a dire need to understand the already critical and soon-to-be popular use cases.

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servicenow

3 ways customer centricity can help technology service providers

Sep 11, 2023 By Aps Chikhalikar In ServiceNow

IT service providers have historically thought in terms of “technology first,” but that’s changing. More and more of the top technology service providers in Asia-Pacific (APAC) are adopting a customer-centric and industry-oriented approach to how they devise, deliver, and diversify their solutions. That shift in thinking might seem unremarkable. After all, isn’t everyone talking about customer centricity these days?

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Infraon

Striving for ITAM Excellence: The Role of IT Asset Tagging in 2024

Sep 11, 2023 By Nithin E In Infraon
Why should you consider IT asset tagging in business? Have you ever considered how it can improve visibility, making it easy to keep track of assets while reducing the risk of loss or theft? Did you know it can help you manage an organization’s inventory systematically, providing valuable data for planning, budgeting, and optimizing resources? In this blog, you’ll explore the world of IT asset tagging and discover how it can enhance business operations.
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Expanding ITSM to allow for the Management of Governance, Risk, and Compliance

Sep 8, 2023 By Ivanti In Ivanti
Meeting a large variety of external, internal and best practice standards to ensure the safety of your organization’s data is vitally important to maintain reputation and avoid costly regulatory penalties. However, often meeting these needs is a manual process. What if you could automate many of the tasks to enable your organization to see and maintain its standards? In this webinar you will learn about how Ivanti can help you to meet your governance, risk, and compliance needs.
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Gain and Improve Compliance with the ACSC Essential 8

Sep 8, 2023 By Ivanti In Ivanti
At Ivanti, we always say that cyber security best practices involve listening to the experts. That starts with the industry standard Essential 8 security framework from the Australian Cyber Security Centre (ACSC) – which leads the Australian Government's efforts on national cybersecurity. In a world of increasing threats, Shane Wescott and Abdul Azize demonstrate how the experts' recommendations on a risk-based approach can be applied at your organisation – saving you time and reducing costs and risks.
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Combining ITAM And ITSM to Get Total Control of Your IT Assets

Sep 8, 2023 By InvGate In InvGate
If having a help desk in your organization is a game-changer regarding user experience and efficiency, combining IT help desk software with Asset Management unlocks a whole new proficiency level for IT support. Why? Because you'll be tracking incoming incidents, using workflows to automate repetitive tasks, complying with SLAs, and improving your reporting capabilities – and on top of that, you are leveraging your assets' data and empowering your agents to manage issues and requests in a centralized platform, without the need to cross-check information or move from one solution to another.
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manageengine

Why are organizations increasing their IT spending despite a recession?

Sep 7, 2023 By General In ManageEngine

Soaring inflation, rising interest rates, supply chain disruption, spikes in chip costs, war, and other market crises have collectively crippled the global economy. As a result, businesses across industries and sizes have started tightening their belt, looking for any way to optimize their spending. With businesses running on a digital layer, optimizing spending on technology holds prominence. CIOs and CTOs now feel more accountable for every penny that goes into IT.

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S2E2: Setting up automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

Sep 7, 2023 By ManageEngine In ManageEngine
In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.
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ivanti

The Landscape of Zero Trust Adoption: Insights from Our 2023 Zero Trust Progress Report

Sep 7, 2023 By Ivanti In Ivanti

Organizations are responding to the changing cybersecurity landscape. And zero trust is at the heart of this change, with 68% of respondents saying they’re planning or actively working towards adopting a zero trust access model. In collaboration with Cybersecurity Insiders, Ivanti surveyed 421 US-based IT and cybersecurity professionals to identify the latest enterprise adoption trends, challenges, gaps and solution preferences related to zero trust security.

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