Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on DevOps, CI/CD, Automation and related technologies.

The Three Pillars Were Built for Humans

It was 2am and I was paying for the privilege. Something was on fire in production, and I’d done the modern thing: I pointed an AI agent at it. It ingested the dashboards. It read the logs. It walked the traces. Then it handed me back a beautifully formatted paragraph that said, in effect, “latency is elevated on the checkout path.” I knew that. The page told me that.

Unlocking efficiency with Merge Queues in Bitbucket Cloud now GA

Earlier this year, we launched Merge Queues in open beta to help teams automate, sequence, and validate pull request merges. During the beta period, we incorporated feedback from hundreds of teams to improve reliability and simplify configuration. Today, we are excited to announce that Merge Queues is generally available for Standard and Premium plans on Bitbucket Cloud.

How IT Teams Can Cut AI Token Costs with Deterministic Workflows

In our previous post on AI tokenomics, we looked at the rising cost challenge behind token-based AI systems. When enterprise IT teams rely on AI to reason through the same repeatable work over and over again, the costs to resolve those tasks may increase to an unreasonable level. That is where a deterministic IT automation platform becomes essential. A deterministic workflow follows predefined logic, meaning that given the same inputs and conditions, it produces the same expected result.

Is Your Network Holding Back Your Cloud Strategy?

Every layer of the modern network stack moves at cloud speed. If your connectivity doesn't, your entire strategy can stall. Co-authored by Fabio D’Avino This blog includes insights from Fabio D’Avino, a specialist in Network as a Service (NaaS) with more than seven years of experience researching, designing, and building global network services. Fabio’s work explores how organizations can modernize connectivity as cloud, hybrid, and AI-ready infrastructure strategies evolve.

AI ROI Dispatches: How a non-engineer solved a $300K problem for under $1K

A year ago, the sentence “I just deployed an app on GitHub” wouldn’t have made sense coming from me. I’m the VP of People at CloudZero; code deployments and I were not close friends. That’s changed. In this AI era, non-engineers are building, and I think that’s a genuinely good thing. But only if it’s tied to something that matters.

Shipped: LiteLLM is probably under-counting your Claude spend

If you run Claude through LiteLLM, some of that spend is probably going uncounted – and you can’t see it, precisely because the data isn’t there. Routing through a gateway is messier than it looks: LiteLLM alone can carry Claude several ways – the OpenAI-compatible endpoint, and the Anthropic pass-through proxy that the native SDK and Claude Code use – and each path describes the same call differently.

Upsun Dispatch is available in prerelease

When we introduced Upsun Dispatch last week, we said we were building the platform layer for everything around the code. Today, you can apply to join as a founding design partner. Starting July 1, 2026, a number of engineering organizations will join us in prerelease. This is a selective, high-touch collaboration with teams who want to help shape what comes next. If you missed the introduction, you can catch up on Upsun Dispatch here.

From a $28,000 AI Bill to $0.60 Per Ticket

Engineering teams are burning through AI budgets with nothing to show for it — $100M across 10,000 engineers and no cost per run, no cost per outcome, just a number that keeps climbing. When it runs dry, your infrastructure upgrade gets cut. Harness ties every AI token to the outcome it created: cost per run, cost per resolved ticket, and anomaly detection before the invoice hits. One customer went from a $28,000 black box bill to $0.60 per ticket.