Operations | Monitoring | ITSM | DevOps | Cloud

In regulated environments, slow change is often blamed on process. In reality, it’s caused by missing, fragmented, or untrusted proof. Screenshots. Tickets. Manual approvals. Evidence assembled after the fact. In this video, we show what changes when compliance policies are embedded directly into release workflows — and when immutable, machine-readable evidence is captured automatically across CI/CD.

ServiceNow is the system of record for change and approvals in most regulated enterprises. But when evidence lives elsewhere — scattered across CI tools, scanners, tickets, and screenshots — approvals slow down and audits become painful. Developers waste hours chasing proof. CABs approve changes without confidence. Auditors reconstruct history months later. In this video, Matt Bailey shows what changes when evidence is produced continuously, directly from the delivery pipeline, and linked into ServiceNow workflows.

Software installs and access requests do not need tickets. In this Zero Ticket Video Series demo, see how RITA, Resolve’s AI-powered IT agent, automates a Jira access request end to end. RITA understands the request, validates role and policy, provisions temporary access, routes approvals automatically, and delivers full access once approved. No ticket queues. No manual handoffs. Just real resolution through agentic automation.