As Nate Payne says, "There are no tech problems, only business problems" #itmanagement
TEDx speaker Nate Payne from our IT Leadership Lab livestream.
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The latest News and Information on Asset Management, Device Management and related technologies.
AI Translation in Seconds #ai #translate
Break language barriers inside your Service Desk! AI instantly translates your messages or descriptions, making it simple to stay connected with your teammates and users. In this video, we used gpt-4o for completion and translation. Perfect for global IT support teams, help desks, and service desks who need fast, reliable communication without the language gap. AI translation and other AI-powered writing assistance arrived in the Fall 2024 release of Alloy Navigator, available in both Enterprise and Express editions.#AlloyNavigator.
What is ITSM? Learn in 5 Minutes with Simple Terms .
What is ITSM? In this beginner-friendly video series, we break down IT Service Management in the simplest terms possible so you can understand how it impacts businesses today. Whether you’re a student, IT professional, or business owner, you’ll learn the fundamentals of ITSM, its key processes like incident management, change management, and service request handling, and why it’s essential in 2025’s fast-paced digital world. By the end, you’ll know exactly how ITSM streamlines operations, reduces downtime, and improves service quality.
Enhancements to the Apple Ecosystem and Ivanti's Platform
Major enhancements are planned for the Apple ecosystem, focusing on app management and productivity improvements. Ivanti's platform will receive updates to enhance security and manageability. Upcoming features include improvements to the admin experience, fixes for username errors during sync, and new capabilities for controlling configuration distribution, all aimed at enhancing user experience and operational efficiency.
SharePoint Vulnerabilities and Security Updates
SharePoint Vulnerabilities and Security Updates SharePoint is currently facing vulnerabilities that are being actively exploited, leading to guidance from Microsoft and CISA. An attack chain known as Tool Shell is taking advantage of CVEs, revealing new security risks. On-prem software poses significant threats as attackers can decrypt it. Mitigation involves applying updates and improving threat detection. Additionally, Exchange Server has a security update addressing five vulnerabilities, and users must switch from EWS to Microsoft Graph by October 2026.
Charting the Course: Your IT Roadmap for 2026
You may be thinking to yourself, "We're only just over halfway through 2025, is it really time to start thinking about next year?" and the simple answer is yes. Unlike Halloween decorations in July or Christmas decorations in August, it's never too early to start thinking about your plans for the next year. By getting a jumpstart now, you can better plan for goals, initiatives, and the ever-elusive IT budget.
IT Leaders; Build a Safe Team Environment for Growth - IT Leadership Lab and TEDx speaker Nate Payne
Allow, encourage, and reward curiosity to build a safe environment for growth.
How ERP Improves Scheduling and Inventory Control for Manufacturers
For manufacturers, meeting deadlines and delivering products on time is only possible when scheduling and inventory are managed with precision. Both are closely connected; without the right materials on hand, production schedules can quickly fall apart, and without efficient scheduling, even a well-stocked inventory may sit unused. An ERP system addresses these challenges by creating a coordinated environment where production timelines and inventory data work together seamlessly.
Attack Surface Discovery: How to Identify Your Organization's Attack Surface
Much like your lawn after a good rain, your attack surface will grow rapidly if left unchecked. And an increase in cybersecurity risk comes along with that increase in attack surface size. While risk can’t be eliminated outright (because attack surfaces are always evolving), you can manage it to keep your overall risk levels in line with your risk appetite.
Highlight Your Tickets (or Anything Else) #helpdesk #productivity
Highlight important requests—or anything else—in Alloy Navigator with color cues that make them pop right off the screen. See statuses, key requesters, or emergencies at a glance, and never miss what matters most! Perfect for IT teams keeping work organized and efficient! Conditional highlighting for data views was introduced in the Winter 2023 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.