Operations | Monitoring | ITSM | DevOps | Cloud

A Microsoft vulnerability with a 7.2 CVSS score has been disclosed, requiring specific steps for exploitation. Proof of concept code is available, which gives attackers an advantage. This vulnerability affects only Windows Server 2025, limiting its impact. Users are advised to apply OS updates for Windows Server 2025 this month to mitigate risks.

The 5 Stages of ITSM (ITIL V2) are essential for understanding how IT Service Management transforms businesses and IT operations.

Creating a unified IT inventory is one of those tasks that always gets postponed. However, sooner or later, you need to get it done to avoid wasting money and resources. The secret to getting your inventory done in 24 hours is that there’s not just one way to build it. InvGate has several ways to track and upload all the different types of assets, so you can choose the one that’s most accurate for your needs.

Shorter days ahead… Switch your Alloy Navigator to Dark Mode and give your eyes a break during cozy afternoons. Perfect for anyone who likes to work in a calmer, low-light environment! Yes, we’re a bit late to the party. Dark Mode for technicians finally arrived in Spring 2025 for Enterprise and Express.

In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.

Urgent Security Advisory for NetScaler Devices.

Self-Healing Bots in 70 Seconds Ivanti Neurons offers customizable bot templates for various tasks, enabling users to create bots through a low-code, no-code workflow editor. A disc cleaner bot example illustrates how automation can manage device clutter and track performance metrics. Multi-stage bots enhance user interaction, providing real-time progress updates on device processing. The Ivanti bot library further expands automation options for users to explore.

Overwhelmed by mundane tasks that distract from high impact work? In this Like A Ninja stream, Jon North Professional Services Director at NinjaOne, will walk through the benefits of scripting at scale, how to thoroughly consider all possible outcomes, and begin to implement large scale scripting for your organization.

When every second counts, running out of equipment is simply not an option. With Hector, always stay one step ahead - and keep your peace of mind. Ready to say goodbye to unexpected shortages?

See Alloy Navigator through your end users’ eyes—whether internal employees or external customers. This quick walkthrough shows how effortless it is to report issues, request IT services, and find answers. Intuitive, multilingual, easy-to-brand interface, so users see it as part of your corporate site Effortless ticket creation and tracking Email and push notifications Build-in knowledge base Role-specific service catalogs Convenient equipment reservations Announcements and one-click approvals Mobile app for end users Smart AI assistant (coming soon)

Self-Healing Bots in 70 Seconds Ivanti Neurons offers customizable bot templates for various tasks, enabling users to create bots through a low-code, no-code workflow editor. A disc cleaner bot example illustrates how automation can manage device clutter and track performance metrics. Multi-stage bots enhance user interaction, providing real-time progress updates on device processing. The Ivanti bot library further expands automation options for users to explore.

Cybersecurity Vulnerabilities: Key Trends and Strategies.

Break language barriers inside your Service Desk! AI instantly translates your messages or descriptions, making it simple to stay connected with your teammates and users. In this video, we used gpt-4o for completion and translation. Perfect for global IT support teams, help desks, and service desks who need fast, reliable communication without the language gap. AI translation and other AI-powered writing assistance arrived in the Fall 2024 release of Alloy Navigator, available in both Enterprise and Express editions.#AlloyNavigator.

TEDx speaker Nate Payne from our IT Leadership Lab livestream.

What is ITSM? In this beginner-friendly video series, we break down IT Service Management in the simplest terms possible so you can understand how it impacts businesses today. Whether you’re a student, IT professional, or business owner, you’ll learn the fundamentals of ITSM, its key processes like incident management, change management, and service request handling, and why it’s essential in 2025’s fast-paced digital world. By the end, you’ll know exactly how ITSM streamlines operations, reduces downtime, and improves service quality.

Major enhancements are planned for the Apple ecosystem, focusing on app management and productivity improvements. Ivanti's platform will receive updates to enhance security and manageability. Upcoming features include improvements to the admin experience, fixes for username errors during sync, and new capabilities for controlling configuration distribution, all aimed at enhancing user experience and operational efficiency.

SharePoint Vulnerabilities and Security Updates SharePoint is currently facing vulnerabilities that are being actively exploited, leading to guidance from Microsoft and CISA. An attack chain known as Tool Shell is taking advantage of CVEs, revealing new security risks. On-prem software poses significant threats as attackers can decrypt it. Mitigation involves applying updates and improving threat detection. Additionally, Exchange Server has a security update addressing five vulnerabilities, and users must switch from EWS to Microsoft Graph by October 2026.

You may be thinking to yourself, "We're only just over halfway through 2025, is it really time to start thinking about next year?" and the simple answer is yes. Unlike Halloween decorations in July or Christmas decorations in August, it's never too early to start thinking about your plans for the next year. By getting a jumpstart now, you can better plan for goals, initiatives, and the ever-elusive IT budget.

Allow, encourage, and reward curiosity to build a safe environment for growth.

Highlight important requests—or anything else—in Alloy Navigator with color cues that make them pop right off the screen. See statuses, key requesters, or emergencies at a glance, and never miss what matters most! Perfect for IT teams keeping work organized and efficient! Conditional highlighting for data views was introduced in the Winter 2023 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.

Giving employees the confidence to make quick decisions is about making it clear that mistakes won't lead to punishment.

Explore the latest updates in Windows, Ivanti Neurons, and mobile management. The Windows roadmap emphasizes the need for a server number URL for Windows 11. Ivanti Neurons improves device management by alerting admins about BitLocker key status. iOS updates enhance data plan preservation and network security, while ethernet authentication for iPads boosts management.

Ivanti Neurons' integration with Microsoft Entra ID allows you to enroll any device you manage by automating direct interactions with that device's user, keeping your environment efficient and secure.

My Calendar in Alloy Navigator displays ticket deadlines, approvals, warranty expirations, and your time off—all in one place. With live Outlook sync, your meetings appear alongside everything else, helping you avoid double-booking and plan your day. You can even add your personal Apple or Google calendar for the complete picture! Perfect for IT teams balancing work and life with ease Live sync with Outlook calendar was introduced in the Spring 2025 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.

Join community members as they share examples of how they're using the workflow automation tool N8N to help their teams do more with less. We'll dive into the practical step-by-steps for getting started, highlight key do's and don'ts, and open the discussion up to Q&A, so you can bring your pressing questions.

Ring deployment is essential for managing updates, focusing on urgent vulnerability fixes while ensuring operational stability. Cost management is vital, balancing quick remediation with outage risks. The Preferred Server feature aids in update management within network segments. Peer-to-peer technology helps in large environments, but network bottlenecks need attention. Integrating sentiment surveys captures user feedback, allowing for swift resolution of post-deployment issues.

Enhancements in Ivanti Patch Management: User Experience and Security Updates Adopt a proactive security strategy by leveraging the latest advancements in Ivanti’s exposure management solutions. Enhance your organization’s remediation orchestration efficiency via auto-ticketing integrations with Ivanti Neurons for ITSM and Microsoft Azure DevOps in both RBVM and ASPM, and access CVSS v4 scoring to aid in remediation prioritization.

Exciting Q3 Enhancements for iOS, Android, and Windows To view the schedule for upcoming meetings, Click here. Q3 introduces major enhancements across platforms, emphasizing security and admin experience. Key updates feature improved workflows, phishing protection, and better error handling. The Apple ecosystem benefits from advancements in app management and conditional access, while the iOS and Mac roadmap highlights new capabilities. Windows updates focus on EIM configuration and BitLocker key management notifications, ensuring seamless upgrades and a secure environment for users.

With IT evolving and your own plate of responsibilities not getting any lighter, having a team that can problem-solve on their own is essential. Though it can feel challenging to relinquish control, it's important to make sure that your team is able to be autonomous and learn from challenges they may encounter in their day-to-day.

With Hector’s mobile app, your entire inventory is right in your pocket — no more wasted time going back and forth to check out or return equipment. Join our community on our socials and never miss an update!

Microsoft extends rollback support for Office 365 updates to two months and discloses a vulnerability without zero-day exploits. SQL updates now require specific version and driver fixes. Ivanti releases three security updates addressing 11 CVEs, while a partnership with Tuck Care improves Linux patching. Misconceptions about Linux security are addressed, emphasizing the need for regular updates to mitigate risks from notable CVEs across distributions.

Certificate pinning helps your organization avoid connectivity disruptions for users on mobile devices, allowing you to bridge the gap between an expiring certificate and a new one to come.

Mobile Security Isn’t a Nice-to-Have — It’s an Absolute Must According to the Verizon’s 2024 Verizon Mobile Security Index Report, nearly 90% of organizations recognize the urgent need to take mobile security seriously. Are you one of them? From mobile phishing to smishing, vishing, quishing and zero-day threats, the mobile attack surface is bigger and more dangerous than ever. Cybercriminals are relentlessly targeting mobile devices as a gateway to your organization, making mobile security especially critical.

In the spine-tingling finale of IT Horror Stories, host Jonathan Crowe is joined by a fearless lineup of IT veterans who have stared into the digital void and lived to tell the tale. Guests Kallum Kyle, Senior Sysadmin at Storable; Josh Adcock, Director of Client Services at The Tech Doctor; and Adam Walter, Founder of Humanize IT, recount their most harrowing experiences from the trenches of tech. They relive moments when end users were their only hope, when vulnerable software lurked like ghosts on forgotten networks, and when automation backfired so badly it cost them their jobs.

IT changes can be challenging. Hidden risks, costly mistakes. In Alloy Navigator, you’ve got an AI-driven risk analyst that tears through past tickets and mines your knowledge base, delivering risk analysis and tailored recommendations for every change — in seconds. Now everyone on your team has a personal Mentat, a strategic sidekick that turns data into sharp insight. In this short video, we used gpt-4.1-mini for completions and text-embedding-3-large for generating embeddings from OpenAI.

In this inspiring video, three of our dedicated Product and Engineering team members open up about what it’s like to bring new ideas from concept to reality. Discover how collaboration fuels creativity, why working side by side with passionate colleagues makes all the difference, and how we put our customers at the heart of everything we do.

Certificate pinning helps your organization avoid connectivity disruptions for users on mobile devices, allowing you to bridge the gap between an expiring certificate and a new one to come.

Ring deployment is a strategy for rolling out updates while balancing the urgency of addressing vulnerabilities and maintaining operational stability. The Preferred Server feature helps manage updates in specific network segments. Peer-to-peer technology aids large-scale environments, but network bottlenecks need attention. Integrating sentiment surveys gathers feedback on update impacts, and proactive feedback mechanisms are essential for assessing update effectiveness.

Struggling to manage work tasks, meetings, and personal events across multiple calendars and apps? Sync Alloy Navigator with your corporate Outlook and add your personal Google or Apple calendars to organize both work and life. With Alloy Navigator, you can easily track tickets, IT assets, meetings, appointments—all in one place. Stay organized Avoid conflicts and double-bookings Plan better Keep your schedule under control.

Mastering Risk-Based Vulnerability Management with Ivanti Neurons Ivanti Neurons enhances risk-based vulnerability management by focusing on aggregation prioritization. It collects data from various sources, integrates with over 70 IT service management systems, and emphasizes the importance of contextual risk assessment. A prioritization dashboard helps security teams address critical findings, while automation through playbooks streamlines the remediation process. The content also covers scoring metrics and a knowledge base for trending vulnerabilities.