Operations | Monitoring | ITSM | DevOps | Cloud

On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve patients’ issues to improve patient experience.

Even with all the changes in consumer behavior due to COVID-19, Black Friday and Cyber Monday is here to stay. Social distancing measures that limited instore shopping in 2020 has only led more people to shop online, and this trend is expected to continue in 2021. Preparing your e-commerce website and business for the seasonal business surge around Black Friday and Cyber Monday 2021 is crucial.

Net at Work is a German IT company with over 100 employees that provides its customers with solutions and tools for digital communication and collaboration. Their product NoSpamProxy offers reliable protection against spam and ransomware, legally compliant email encryption and more. Customers of Net at Work are using it as a SaaS solution, and it is being monitored with the agentless network monitoring software PRTG Network Monitor from Paessler AG.

AWS CloudWatch is a service that allows you to monitor and manage deployed applications and resources within your AWS account and region. It contains tools that help you process and use logs from various AWS services to understand, troubleshoot, and optimize deployed services. I’m going to show you how to get an email when your Lambda logs over a certain number of events.

Effective healthcare communication requires proper software and processes to ensure that the right person receives timely messages. Unfortunately, Divisions of Family Practice (DoFP), a large community-based network of physicians located in British Columbia, Canada, relied on a third-party answering service to connect long-term care facilities (LTCFs) with on-call providers.

As per Gartner, Hyper Automation is the top strategic technology trend for Enterprises. “The shift towards hyper automation will be a key factor enabling enterprises to achieve operational excellence, and subsequently cost savings, in a digital-first world,” said Cathy Tornbohm, Distinguished Research Vice President at Gartner. Businesses want to enable employees to make better decisions in the most cost effective way.

This post is about alert rules. Operators should ensure a baseline of observability for the software they operate. In this blog post, we cover Prometheus alert rules, how they work and their gotchas, and discuss how Prometheus alert rules can be embedded in Juju charms and how Juju topology enables the scoping of embedded alert rules to avoid inaccuracies.