Operations | Monitoring | ITSM | DevOps | Cloud

Powering Autonomous IT with Edwin AI in ServiceNow Now Assist

Edwin AI extends ServiceNow Now Assist with real-time incident intelligence, acting as a context broker between observability data and ServiceNow incidents. Responders get the context they need inside the IT operations workflow they already use. Edwin AI now: The Edwin AI Agent for ServiceNow brings real-time incident intelligence into Now Assist and Workspace, giving ITOps teams root cause, impact, and recommended next steps directly inside the ServiceNow incident record.

Bias Toward Action: Driving AI Innovation Across Global Networks with Greg Freeman

What does it take to lead innovation across one of the world’s largest telecommunications networks? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Greg Freeman, Vice President of Network and Customer Transformation at Lumen Technologies, to explore how AI, automation, and curiosity are reshaping the future of network operations.

Rovo makes AI-native teamwork real for the enterprise

AI-native teamwork is here. With your team's context connected via the Teamwork Graph, Rovo moves beyond “answer this” to “take this on” with: Max mode in Rovo Chat that completes complex tasks autonomously (coming soon!) The new, unified builder experience in Rovo Studio is now generally available to put your AI to work. Teamwork Graph-powered agents are now available across your entire stack. New enterprise-grade controls to manage and secure agents at scale.

Atlas: AI-Driven Asset Enrichment For Proactive ITAM

Over the years, InvGate Asset Management has helped organizations build structured, reliable IT inventories, creating the visibility and control required for effective IT Asset Management. That maturity is critical, but visibility alone does not eliminate one of the biggest operational burdens IT teams still face: constant manual work. Atlas was designed to address this gap.

The Role of AI Chatbots in Modern DevOps Incident Response

Modern DevOps environments demand speed, accuracy, and continuous availability, especially when incidents disrupt critical systems. As organizations scale their infrastructure, traditional response methods often struggle to keep pace with the volume and complexity of alerts. This is where intelligent AI chatbots for customer support are becoming essential, as they provide real-time conversational interfaces that connect teams to automated workflows, incident data, and resolution tools, much like the capabilities showcased in advanced enterprise conversational AI platforms.

How AI Video Tools Like Face Swap Are Expanding Creative Workflows

I have spent a lot of time looking at how businesses create content, and one thing has become very clear to me: video is no longer a separate creative format. It has become part of everyday communication. Marketing teams use video for campaigns. HR teams use it for training. Product teams use it for explainers. Founders use it for updates. Even internal documentation is becoming more visual.

Ep 41: The cost of not thinking: Who's responsible when AI agents get it wrong?

In this episode of Masters of Data, we get into the messier side of AI adoption, tackling questions like who actually owns the output when AI gets it wrong, and whether chasing efficiency is making us forget what it means to be human in the first place. We discuss tech CEOs proudly announcing they no longer think for themselves and debate whether AI is quietly eroding our critical thinking skills. We make the case that purpose-built, narrow AI is genuinely exciting, but that no efficiency gain is worth losing the human touch that makes work, connection, and creativity meaningful.

Harness Lives Inside Cursor Now - Plus Everything Else That Shipped in April

April was a big month at Harness. AI is changing how code gets written — and the rest of the SDLC is catching up. In this update, Dewan Ahmed walks through Harness product releases across three themes: AI in the developer workflow, security and governance for AI assets, and self-service maturity for developers and platform teams. What's covered (with timestamps): Found this useful? Subscribe for monthly product updates, and drop a comment telling us which release you want a deep dive on next.

Your Enterprise is Running AI. But Who is Governing It?

If you’ve been online in the last fortnight, you’ve probably seen ServiceNow’s “Kevin” memo, the fictional 2028 post-mortem about an enterprise where the AI agents won, the governance team was eliminated, and a single AI governance lead named Kevin spent two years filing risk assessments that were auto-resolved before anyone read them.