Operations | Monitoring | ITSM | DevOps | Cloud

Towards specialized efficient LLMs: Data Scaling Laws and Sparse Adapters

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

The Anti-Zombie, Battle-Tested Guide To AI FinOps: 10 Insights

When CloudZero’s CTO Erik Peterson joined the FinOps Weekly podcast in October 2025, he didn’t hold back. Instead of going on about the usual best practices of AI cost optimization, he posed challenges to how we approach AI spending. From “zombie AI experiments” eating your budget to why you should stop apologizing for using AI, these 10 insights from the podcast are worth considering in how we approach AI FinOps. (Watch the full podcast below and keep reading for more!)

Understand how AI is affecting your engineering team with Cortex's AI Impact Dashboard

Rolling out a powerful AI tool like GitHub Copilot is a big win for any engineering leader. But because it’s such a significant investment, leadership will inevitably ask if it was worth the cost. Until now, answering this was nearly impossible. While GitHub provides adoption stats, connecting that data to real-world performance metrics like cycle time or code quality has been a manual, frustrating process. We built the Cortex AI Impact Dashboard to provide a clear answer.

Building products that respect your time: A conversation with Akshay Rana

OpsMatters covers the people building the operational layer of the modern web, the tools, systems, and thinking that make digital work actually work. Our guest, Akshay Rana fits that brief precisely. A product leader with a background spanning enterprise cybersecurity, identity infrastructure at Fortune 50 scale, and SaaS platform development, he is not someone you would typically associate with a quiet solo side project. Yet in September 2025, he shipped Joyscroller, a Chrome extension that replaces your new tab with a curated feed of your own saved bookmarks. No algorithm. No noise.

Introducing Magellan: The AI data engine that builds your IDP

Building a catalog used to be a project. It meant months of tracking down owners, untangling dependencies, and manually piecing together a picture of your architecture. It was a tedious, thankless process that delayed the value of your Internal Developer Portal (IDP) before you even got started. Now, it’s a coffee break. We’re excited to introduce Magellan, our new AI-powered data engine designed to build your catalog and get your IDP live in minutes.