Operations | Monitoring | ITSM | DevOps | Cloud

Correlating Business and IT Events: The Path to Business Process Observability

At 9:40 on a Tuesday morning, an order sits unconfirmed in the fulfillment process. Two systems away, a queue depth ticks upward in the integration layer. Both events are recorded. Neither is connected to the other, so nobody escalates nothing is technically down. By 2 PM, order confirmations have stalled across a region. The CFO is asking why the daily revenue number looks soft. Customer service is fielding calls.

How Pharma IT Teams Can Achieve Continuous GxP Compliance and Audit Readiness

Maintaining GxP standards has become harder as IT environments grow more distributed. Manual processes, fragmented accountability, and inconsistent controls make it difficult to maintain a consistent compliance posture across endpoints and critical systems.

Autonomous IT for Travel and Hospitality: Revolutionizing Guest Experiences and Operational Resilience

As the travel and hospitality landscape continues to evolve, Artificial Intelligence (AI) and Autonomous IT have become indispensable for staying competitive. These technologies are fundamentally transforming how enterprises deliver seamless guest experiences while ensuring resilient, efficient operations.

Episode 13 - AI: The Hidden Layer (Part 1)

What does enterprise AI look like when the user is no longer human? In this episode of The Intelligent Enterprise, host Tom Stoneman sits down with Ash Ashutosh, CEO of Pinecone and a three-time founder, to explore the next evolution of AI infrastructure: from vector databases built for humans using chatbots, to knowledge engines designed for AI agents that need to understand context, take action, and get work done.

Why Modern Enterprises Still Get Blindsided And How Business Process Observability Changes That

Traditional observability misses business failures Modern monitoring tools can show that systems are technically healthy while critical business outcomes are quietly failing. Business Process Observability (BPO) closes this gap by tracking entire business transactions, like orders, payments, and shipments, instead of just infrastructure and application metrics.

Why Autonomous IT Is Becoming Essential for the Modern Industry

Autonomous IT shifts enterprises from reactive to proactive operations“By combining AIOps, agentic AI, predictive analytics, and self-healing automation, Autonomous IT helps organizations detect issues early, automate remediation, and prevent downtime before it impacts customers or revenue.

Episode 11 - Human Choices in an AI Future (Part 1)

What if the biggest risk in the AI era isn't the technology, but waiting for someone else to tell you what to do with it? In this episode of The Intelligent Enterprise, host Tom Stoneman sits down with Karthik Ravindran, General Manager of Enterprise Data and AI at Microsoft, to unpack what it really takes to thrive alongside AI, not in spite of it.