Operations | Monitoring | ITSM | DevOps | Cloud

DNS resolution is the first step taken to form an internet connection. This includes when any device is being used to access a website or any type of internet-enabled application, such as e-commerce, CRM, or food delivery. These applications are connected to the internet via IP-backbone, which is typically controlled by a protocol named BGP (Border Gateway Protocol). Each application has a unique numbering schema on the internet, referred to as IP address.

Cloud-native infrastructure has become the standard for deploying applications that are performant and readily available to a globally distributed user base. While this has enabled organizations to quickly adapt to the demands of modern app users, the rapid nature of this migration has also made cloud resources a primary target for security threats.

The MIM Expo (Major Incident Management) always delivers, and this year’s recent gathering was no exception. At this annual event, we always get a unique opportunity to hear about what’s top of mind with major incidents and SRE professionals from all the world.

Recently I joined a team to run a ‘Ragnar’. A ‘Ragnar’ is a running race where you and an additional seven teammates run a course that typically lasts around 24 hours non stop. Our team joined over 300 other teams running this Ragnar trail course in the middle of the woods in northern Wisconsin. This course consisted of three loops, a 3 mile loop, a six mile loop and a seven mile loop.

Service Level Agreements (SLAs) are instrumental to the modern MSP business. Establishing expectations with clients is the first step to delivering valuable services and maintaining a positive client experience. In this article, we’ll discuss the key metrics to include in an SLA document as well as best practices for SLAs. With this knowledge, you’ll be able to create the most comprehensive SLAs in 2022 and beyond.