Operations | Monitoring | ITSM | DevOps | Cloud

Choosing the right management platform is crucial to Managed Service Providers (MSPs) that need to scale their business and improve service delivery. But with options like PSA, ITSM, and ESM available, how do you know which is right for your particular maturity level? In this blog, I want to quickly help you find your level when it comes to service delivery, by breaking things down into three simple stages: Ealy, Developing, and Mature.

School automation is the secret component of robust administration in 2024. ‍ In my two decades of experience as a senior business executive and consultant working with global organizations of all sizes, I've witnessed firsthand the transformative power of automation across various sectors. Education, in particular, has undergone significant changes with the adoption of automation, revolutionizing administrative processes, and enhancing operational efficiency within schools. ‍

Kelverion is pleased to announce the latest release of all our ServiceNow integrations, which now provide ServiceNow Washington DC release support and include OAUTH for authentication for our REST API-based products. This is our 22nd release of products for ServiceNow, stretching right back to Berlin, providing integrations for System Center Orchestrator 2016, 2019, 2022 and also for Azure Automation.

There is no standard strategy when it comes to building and leading successful organizations. However, and particularly in tech, there are two big names that inevitably take center stage: innovation and adaptability. To help with this, Gene Kim, author of "Wiring the Winning Organization," has been studying high-performing technology organizations for many years, collecting a bundle of knowledge on the way.