Emergency and Incident Conference Bridge Calls
How Enterprise Alert provides for conference bridges in case of emergencies or major incidents
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
PagerTree Notification Rules
PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app. Transcript below.
Incident Resolution for Remote Teams
People working in IT support and incident management right now are faced with unusual difficulties supporting large remote workforces and managing unpredictable workloads. On Reddit, system admins and other IT pros are bemoaning the hiccups and hassles of working in isolation while trying to resolve issues and maintain high SLAs. You can’t go grab your indispensable SME for troubleshooting, because that person is also home and inundated with messages and alerts from many different tools.
Bungie - Groundbreaking Game Universes Supported by BigPanda
Learn how leading game studio Bungie relies on BigPanda to help support the seamless operation of its iconic game universes including Destiny, Halo, Myth, Oni, and Marathon - and about the role BigPanda played in the recent launch of ShadowKeep.
Take huge leaps with Honeycomb for Incident Response
As engineering teams shift from delivering services on monolithic architectures to microservices and even serverless environments, developers are no longer just responsible for creating and maintaining their code. Shared ownership has become the new normal (or at least trending towards) and so they are now responding to production incidents and in some cases in the on-call rotation. Of course incidents vary in terms of impact, but they do take time away from innovation and creating new capabilities.
Configure an Intuitive Service Dashboard & Reduce Response Time
Leverage Multiple Alert Sources in Squadcast to reflect your actual system infrastructure on your Service Dashboard Having your Incident Management Tool reflect your system architecture is a big milestone in reducing cognitive load on your on-call team. In order to help our users move one step closer to this milestone, we recently released the functionality to add multiple alert sources to a service. You can now model your service dashboard to mimic your actual system architecture.
SRE in the spotlight: Operating always-on services when the world is counting on you
Join Atlassian’s Chief Information Security Officer, along with Ops and Site Reliability Engineering leaders from top teams, as they discuss running the services the world is relying on.
FireHydrant incident management demo
Take a quick tour of our product with me. We'll create an incident, see our SEV1 runbook kick off, and triage and eventually create a retrospective report.
Black Swans and Grey Rhinos - Observations on Coronavirus and IT Ops During Crisis
As the Coronavirus crisis unfolds and all of us struggle to understand its implications and to adapt, many thoughts come to mind on many different levels – personal, business related, philosophical. This event is definitely a game changer, in the near future for sure – and many say in the long run as well.
5 ways you can Empower Your Remote IT Team
The coronavirus (COVID-19) pandemic has transformed the global workforce — and your enterprise is no exception. Enterprises are increasingly allowing staff to work remotely during this difficult time. Yet, many enterprises are still learning how to use remote workforce technology to effectively engage workers in real-time. AlertOps can connect your teams, regardless of location. It several features to power your remote workforce.