Operations | Monitoring | ITSM | DevOps | Cloud

Shipped: See what Claude Code actually costs

Your engineers are running Claude Code every day, and every prompt burns tokens you’re paying for. Until now, that spend was hard to see. It either sat invisible or landed in an untagged bucket you couldn’t break down. Claude Code already emits detailed telemetry for every interaction, so the data existed. You just had nowhere to send it that would turn it into a cost.

3 Things IT Leaders Are Learning About AI-First Operations: Key Takeaways From PagerDuty on Tour 2026

In December 2025, an AI coding agent at AWS suddenly decided to delete and rebuild an entire production environment, causing a 13-hour service disruption and a PR headache for Amazon. As rapid adoption of AI leads to more high-profile, revenue-impacting incidents, resilience has moved from a technical concern to a board-level financial risk.

From 57 bugs to 1, thanks to Seer

I was at the dentist the other day, getting ready for my appointment. The waiting room was pompously decorated. Each chair seemed to be from a different, expensive Danish designer. As I realize I’m about to get charged through the nose, I get a notification from my beloved Mail app. ** ding ** Screenshot of GitHub email notification It’s a new Pull Request on GitHub. This one is different though. I have no idea where it came from!

Don't Trust the Diff: Making AI-Generated Code Reviewable And Maintainable

Coding agents changed implementation economics faster than they changed confidence. They let us produce more code, more quickly, but they did not make reviewers any better at understanding system-wide consequences. In our Kubernetes automation stack, that gap became impossible to ignore once AI started generating meaningful amounts of controller code.

Why Model Routing Backfires and How to Build Agents That Don't Burn Your Budget

Model routing promises to cut your AI agent spend by offloading routine tasks to cheaper models like Claude Haiku while reserving frontier models like Claude Sonnet for complex reasoning. In the right configuration, routing strategies can reduce inference costs by 40–85%. But if you implement routing incorrectly in a multi-turn agent, you can end up paying more than if you’d never routed at all. Here’s why and how to fix it.

Catch AI Agent Failures Before They Ship | Harness AI Evals

AI agent quality should not depend on manual checks. But for many teams shipping AI in production, agent failures are silent. The agent doesn't crash - it just gives confidently wrong answers, and your monitoring sees nothing wrong. Without automated guardrails, plausible-sounding wrong responses, hallucinations, and quality regressions reach customers before anyone notices.

Guardrails for shipping with AI agents, feat. Luca Rossi of Refactoring.fm

Code review has always been a time sink. AI just makes the dysfunction undeniable. Luca Rossi, founder of Refactoring.fm and builder of the open source tool Tolaria, has been running one of engineering's most-read newsletters for five years, with over 170,000 subscribers. He's also been doing what a lot of engineering leaders talk about but rarely do: building a real product with AI agents to pressure-test what's actually possible today.

The Near-Term Wins in AI for NetOps Rest on the Same Foundation

Walk into a network operations center this year and the useful AI is not running the place. It is doing three specific jobs, and doing them well: cutting an alert storm down to the one incident that matters, pointing at the likely cause, and deciding what deserves a human’s attention first. That is where AI in NetOps pays for itself right now. The part worth noticing is that all three jobs lean on the same thing.

Dynamic MCP Server Demo | Connect Claude to Enterprise Automation in Minutes

See how the new Dynamic MCP Server in Resolve Actions Pro 8.1 lets AI assistants like Claude discover and execute approved Resolve runbooks through the Model Context Protocol (MCP). Watch enterprise automation happen in real time with secure, auditable execution.

Why AI Governance Is Now the Biggest Challenge for Enterprise AI

For the past couple of years, most conversations about AI in business have centered on adoption. Which tools should organizations deploy? Where can AI improve productivity? How quickly can it deliver value? Those questions still matter, but they are no longer the most difficult ones to answer. AI is now appearing across business applications, employee workflows, development environments, and customer-facing services.