In the world of IT and DevOps/SRE, managing incidents efficiently is paramount. When an unexpected issue arises, having the right OnCall software can make all the difference in minimizing downtime and maintaining service reliability. OnCall software ensures that there’s always someone available to respond to incidents, no matter the time of day. This tool is vital for businesses that operate around the clock and cannot afford to let issues go unresolved for long periods.

Integrating ServiceNow with Squadcast creates a powerful solution for IT Service Management (ITSM) teams, especially in environments where downtime isn’t an option and efficiency is critical. To state the obvious, IT incidents aren't just a nuisance - they're a threat. Downtime translates to lost revenue, frustrated customers, and a hit to your company's reputation. That's why a solid ITSM setup is essential.

At incident.io, we run an on-call product. Our customers need to be sure that when their systems go wrong, we’ll tell them about it—high availability is a core requirement for us. To achieve the level of reliability that’s essential to our customers, excellent observability (o11y) is one of the most important tools in our belt. When done right, observability improves your product experience from two angles.

The recent CrowdStrike outage highlights the urgent need for robust observability solutions and reliable IT infrastructure. On that Friday, employees started their days with unwelcome surprises. They struggled to boot up their systems, and travelers, including some of our own, faced disruptions in their journeys. These personal frustrations and inconveniences were just the beginning.

All eyes are on generative AI. Enterprise IT teams are looking to Gen AI to translate the high volume of data from their services architecture into actionable insights. The goal: Improve operational efficiency and quality of work. But it’s challenging to sort through the hype (and confusion) to identify which vendors have GenAI capabilities that can provide true impact and value to their IT and service operations. One capability in particular is AI-powered copilots.

When managing IT infrastructure, one crucial aspect is ensuring that your incident alert management system remains operational during critical failures or outages. Relying on a single cloud provider for both your primary services and incident management can create a significant vulnerability. If that cloud provider experiences an outage, your alert management system could become inaccessible precisely when it’s needed most, leading to delayed responses and extended downtime.

If you're a member of a Site Reliability Engineer(SRE), DevOps, or IT operations team, you're likely familiar with the challenges of maintaining system uptime and reliability. That's where SRE tools come in. They are the unsung heroes that help maintain reliability and performance. In today's tech-driven world, these tools are more important than ever. This guide is here to help you choose the best SRE tools for your enterprise team.

Today, we are thrilled to announce that Blameless has been acquired by FireHydrant, a leader in innovative reliability platforms. This strategic move marks a significant milestone in our journey and opens up new horizons for our customers, our team, and the future of incident management.