Get info, insights, and more from our RESOLVE 2022 keynote speech. “I kind of view AIOps as more of a practice.

We live in an age where the internet and digital data drive modern day markets, which results in huge amounts of data being generated and consumed. Hence, it has become very important for online platforms to manage this traffic and serve their customers more efficiently. In this blog we will explore the Amazon Route 53 service and see how it addresses domain name system routing and health check problems.

Delivering dependable and high-performing IT services in 2022 requires coordination and collaboration across different workflows, areas of expertise, and even time zones. Whether serving in-house colleagues or external clients, there is immense pressure on IT management to create seamless experiences 24/7/365. Seconds matter when critical systems break down, and slow incident resolution can have costly ramifications on customer experience and employee productivity.

Effective communication in nursing is central to providing top-quality patient care. Nurses communicate with patients to understand their health issues, and they provide them with the care and compassion needed for recovery. Accomplishing effective communication with patients directly impacts patient health outcomes, and it has far-fetched implications when carried out ineffectively. As such, effective communication in nursing drives patient-centered care.

Too many of us are still playing whack-a-mole when it comes to incidents: an incident is declared, the on-call engineer is paged, the incident is resolved and then forgotten — until next time. It’s time to start thinking in terms of proactive incident management, not just reactive incident response.

Curious about incidents vs. problems? We explain the differences and how to handle each one. ‍

Every interaction with our customers, partners, and employees is special – but this year’s PagerDuty Summit went far beyond my wildest dreams. Together we committed to helping you learn and grow in how you manage business critical operations – in other words, getting you ready for anything in a world of Digital Everything.

In the first blog this demo series, we showed you how to use Restorepoint to remediate after a network breach. In our second blog of this three-part series, we walk you through a change management instance—showing how to speed problem resolution and how to mitigate the impact of poor change management to minimize MTTR.