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Companies shifting to permanent hybrid work environments are up against major challenges, including additional investment in new physical experiences for employees. This is complex and expensive. It involves bringing together systems, technology, and teams that have historically been siloed. But with every challenge comes an incredible opportunity to make work better.
We’ve entered a new era of cyber risk where cybersecurity is no longer just an IT issue, according to findings from a May 2022 ThoughtLab global survey co-sponsored by ServiceNow. Although cyberattacks and breaches are increasing, many organizations are unprepared to respond. The problems come down to three main areas.
Imagine you’re in an airport and going through security. Why do you have to go through such rigorous checks? These security checks protect the passengers and the aircraft themselves from accidental harm and possible crime. Assume you’re in the office now. You enter the office after showing your ID card. Even if you forget your ID card, all you have to do is tell the receptionist your employee ID and they can let you in.
For the past year, the unprecedented movement of workers leaving jobs and switching career paths (aka the Great Reshuffle), has been top of mind for most organizations. Although losing talent is largely inevitable and a natural part of any company’s ongoing evolution, many organizations are recognizing the velocity of employee exits as one of the greatest risks they face today. To assess your organization’s risk, answer these questions.
Few industries have been more affected by the COVID-19 pandemic than travel. Singapore Airlines (SIA) faced a more difficult situation than most airlines given the lack of a domestic market in the geographically small nation-state. A robust digitalization push in the years leading up to the pandemic softened the worst effects and allowed the airline to quickly pivot.
When the capabilities of IT service management are applied to other business functions like HR, Finance, Facilities, Legal, Sales, or Marketing to improve service delivery, it is known as ESM (Enterprise Service Management)
At ServiceNow, we’re continually innovating to help make work better for everyone. I’m excited to announce the launch of three new Now Platform® solutions to help enterprises advance their digital transformation efforts. These solutions include new features to unlock productivity, low-code governance, and innovation for the new world of work.
