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The year 2020 has disrupted every norm in our lives and redefined how the world functions. The pandemic has been a real test of the internet’s true power with everything shifting online – companies shifted to a remote workforce, meetings and conferences went virtual and retailers were forced to quickly ramp up their online presence to stay strong in the market. The tech industry has had to fast-track digital transformation to maintain a level of normality and to keep businesses running.

Catchpoint has been recognized as a Strong Performer in the emerging field of end-user experience management (EUEM) by Forrester Research in The Forrester New Wave™: End-User Experience Management, Q4 2020. The Forrester New Wave report aims to help I&O professionals identify the right partner for their EUEM needs.

Since its initial release back in early 2020, Experience Optimization has offered IT teams around the world with a prioritized guided process for proactively managing digital employee experience (DEX) across the enterprise. Since then, it has received continuous upgrades with each product release – new DEX Score dashboards, a modernized interface, additional playbooks, updated metrics or remote working categorization to name a few.

Nexthink Experience 2020.5, the latest product release, introduced a wide range of exciting new features for our customers—from additional Nexthink Act capabilities to Experience Optimization UX improvement. You can find out more on our product documentation page. But one feature we’re thrilled about and just can’t wait for our customers to discover is the new Nexthink Engage User Interface.

iSeatz, founded in 1999, has evolved from a digital reservation platform for local New Orleans restaurants into a loyalty tech company that integrates travel and lifestyle bookings into point banks for global brands. iSeatz powers one of the top 10 travel platforms in the world, as well as loyalty eCommerce sites for multiple top 5 hotel brands. The iSeatz Oneview Platform handles more than $4 billion and 180 billion loyalty points annually.

Henry Jennings is the Principal Engineer-Clients Services/Desktop at Sony Pictures Entertainment. An industry veteran, Henry has worked with IT teams for over two decades on improving their services support and building tangible metrics for business success. He was fundamental in his company’s shift to remote work in 2020 and has managed several large-scale IT projects across Sony.

David Paul is the Director of the IT Service Desk at TRC Companies, Inc.—a leading consulting, engineering, and construction management firm that provides technology-enabled solutions to the power, oil & gas, and environmental & infrastructure markets. David has over 25 years of IT service delivery and infrastructure experience, and he was one of the key figures to lead his company’s shift to remote work during the pandemic.

For companies of all sizes, the struggle to understand and improve digital employee experience (DEX) is nothing new. What is new, however, is the working landscape we’ve all been navigating since the pandemic—where remote work has become the norm, and where the employee experience has become almost exclusively digital. As a result, businesses have implemented significant strategic changes over the past several months.