Operations | Monitoring | ITSM | DevOps | Cloud

Mattermost Joins Google's Inaugural Season of Docs Program

At Mattermost, we believe in the power of open source software and open companies. To this end, we’re thrilled to announce that we’ve been accepted into Google’s inaugural Season of Docs, a new program designed to highlight the promise of open source technology while raising awareness of the critical role docs and the technical writers who create them play in the success of open source projects.

Introducing Zia, the conversational virtual support agent for ServiceDesk Plus

Have you ever felt that having an extra set of hands in your service desk could relieve you of those trivial tickets? Have you ever wanted someone who could respond to questions when you’re busy putting out fires in your IT, or someone who could help an end user fix their printer when you’re midway through a change implementation? But then, there are always budget constraints that prevent you from getting the extra help you need, right?

Introducing Mattermost Academy: Our Free Online Training Program

At Mattermost, we built an intuitive workplace messaging platform that all kinds of teams can use productively right away, regardless of technical prowess. That said, we understand that learning new platforms isn’t always the easiest thing in the world. Some Mattermost users will have longer learning curves than others, and that’s perfectly okay. We all march at different speeds.

Using premortems to calm your nerves and nail that big project

Can you ever say with certainty that your project will be a success? Nope. You can’t. But running a premortem – a thought exercise in which you imagine what could go wrong and decide how to prevent it – in the early or middle stages of your project goes a long way.

Is Parkinson's Law threatening your team's projects?

Think about the last time you worked on a large group project. Go ahead — let out that inevitable groan. Now, think about the last time you worked on a group project that was completed ahead of schedule. Yep, we hear those crickets too. Team projects are notorious for taking far more time than expected, which means you don’t have to go far to find some famous examples.

Developer's Alternative to Slack

Mattermost and Slack are tools that increase team productivity through workplace messaging. Both platforms help companies communicate faster, solve problems in less time, and bring new employees up to speed quickly. For many privacy-conscious organizations that have global teams, strict security requirements, or a team of developers that is continuously looking for ways to accelerate workflows, Slack falls flat.

Why we love customer reviews at Mattermost

If you’re like most people, you consult customer reviews before choosing whether to buy something online. Reviews help us make better decisions since they provide insight into how real-world customers experience a company’s products or services. Instead of being told what a company wants you to hear, you get to hear what’s what directly from actual users. We love customer reviews at Mattermost.