Operations | Monitoring | ITSM | DevOps | Cloud

Beyond Jira: The Wall of Work

Apr 23, 2019 By Atlassian In Atlassian
Over the past few years, Optimizely grew from a single-product company built by a handful of engineers and designers to a multi-product company built by many teams. But, its development processes didn't adapt fast enough to keep up with growth. Engineers had too many dependencies in flight, designers were added too late in the process to be effective, and the highest value work wasn't properly prioritized.
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mattermost

Why we love customer reviews at Mattermost

Apr 23, 2019 By Leah Liebler In Mattermost

If you’re like most people, you consult customer reviews before choosing whether to buy something online. Reviews help us make better decisions since they provide insight into how real-world customers experience a company’s products or services. Instead of being told what a company wants you to hear, you get to hear what’s what directly from actual users. We love customer reviews at Mattermost.

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atlassian

The simplest prioritization tip money can buy

Apr 22, 2019 By Bernie Ferguson In Atlassian
Every time I get into a serious discussion about prioritization with the teams I coach, there’s a moment where someone does a big exhale (the kind where your cheeks puff out) and says “Let’s face it. We’re trying to do way too much and we’re kidding ourselves if we think we can do it at high quality.” And every time, they’re right.
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Resolve Incidents Faster: Transforming Your Incident Management Process

Apr 10, 2019 By Atlassian In Atlassian
Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?
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Beyond IT: How to Use Jira Service Desk for Non-Technical Teams

Apr 10, 2019 By Atlassian In Atlassian
Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.
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DevOps vs. Compliance: A Guide to Having it All

Apr 10, 2019 By Atlassian In Atlassian
Atlassian product teams use a blend of agile and DevOps practices. But there are still SOX and ISO compliance standards to meet when it comes to change management. What's a modern dev team to do? Join Guy Herbert, Atlassian's IT compliance lead as he shows how we combine peer review and build testing with a new approach to compliance in order to deliver customer value quickly while meeting our compliance obligations.
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After Agile, DevOps, and Lean IT: Modern Methodology in the Age of Disruption

Apr 10, 2019 By Atlassian In Atlassian
In an age of disruption, increasingly complex and chaotic problems demand emergent or completely novel practices. Decades-old practices no longer work, raising difficult questions about the role of management in a world being disrupted by technology.
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