Our not-so-magic journey scaling low latency, multi-region services on AWS
Engineering stateless, high-availability cloud services comes with juuuuuuust a few challenges. Here’s how we (eventually) slayed the dragon.
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Service request: Simplified employee onboarding (Cloud)
Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.
Power Up Jira Service Desk With Apps
Jira Service Desk's customizability is no secret—there are over 800 apps and integrations in the Atlassian Marketplace. So, what are the top ones across ITSM and customer support?
Setting up Zia, your service desk's conversational virtual IT support agent [Webinar]
The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.
What's Jira? (Cloud)
Discover Jira Cloud, how you use it and get around in it.
Mattermost 5.11: New remote CLI tool, hackfest winners, free online training, and more
Mattermost 5.11 includes platform improvements that will help your team get more done in less time. Try these new features by downloading Mattermost 5.11 today. Since it includes security updates, upgrading is recommended.
Service request: Simplified employee onboarding
Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.
Building an AI-powered IT infrastructure
From an enterprise IT perspective, AI continues to prove its worth, as it makes an IT admin's life easier by automating help desk operations and providing real-time insights about potential security incidents, offering conversational assistance for efficient management of help desk requests, and providing preemptive solutions to customers’ problems using predictive analysis.
The importance of teamwork (as proven by science)
It might feel like a fuzzy concept to you, but the data shows real benefits for companies and individuals when we all get along.
Broadridge Financial uses Mattermost for secure enterprise-grade DevOps collaboration
After moving to Mattermost, a major financial services firm was able to increase developer productivity and organizational alignment without compromising on security. For years, the firm had been relying on a well-known instant messaging application for enterprise communication. Not only was the platform nearing its end-of-life, it fell short elsewhere for several reasons: conversations were slow, chat histories weren’t always persistent and compliance was difficult to achieve.