How to be an amazing project team in a changing world
As the problems we tackle get more complex, the nature of project teams is changing. Here’s what you need to know (and what you should change) in order to be successful.
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Five worthy reads: Agile, the perfect ingredient for your organization's operations management
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore how the agile philosophy can help organizations manage their operations.
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports.
New Automation Portal Released!
We’re very happy to announce that our self-service automation portal for use with Microsoft Azure and Microsoft System Center Orchestrator has now been updated to Version 3! This release brings with it a number of upgrades and general improvements, plus the ability to create your own colour themes, so that you can truly make the portal your own and seamlessly integrate it into your organisation.
ServiceDesk Plus - Request Management as an Administrator
ServiceDesk Plus is game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus .
Jira Service Desk queues and issues in the new agent experience
With the new agent experience, service teams will be able to triage issues more effectively, scan request details at a glance, and deliver speedy responses to customers. Watch the video to learn more about our recent updates.
Continuous Integration with CircleCI & Jira Software - Demo Den May
Learn Continuous Integration and Delivery using Jira and CircleCI in our Demo Den Episode 4. CircleCI’s Director of Solutions Engineering, Eddie Webb demonstrates how CircleCI and Jira together helps you manage your CI/CD workflows.
Help desk training - Your need-to-know IT service desk scenarios explained
Join this year's ServiceDesk Plus Masterclass webinar series for both on-premises and cloud. Learn how ServiceDesk Plus can help solve everyday IT service desk problems and maximize your service desk productivity while ensuring a great service experience.
IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports.
3 reasons you fail at communication in the workplace and how to improve
A no-BS guide for people who suck at communicating with coworkers. Which means you. Also, me.