The key to choosing the best compensation plan is finding a solution that works well for your company but also recognizes the employees for their effort and time spent. If employees are well-cared for, they will, in turn, care about the business and contribute to its’ success. After choosing a method and confirming it abides by local laws, be sure to examine the following to confirm that compensation is competitive and fair and that your team can adequately share the load on-call requires.
Today, we are excited to announce PagerTree now officially supports Live Call Routing! With Live Call Routing you can route incoming phone calls to the right person using your existing on-call schedules and escalation policies.
In an ideal world, your DevOps toolchain would be highly automated for incident management and allow your teams to resolve issues at DevOps speed. An alert triggered by monitoring tools like Datadog or AWS Cloudwatch would notify on-call engineers, kick your collaboration tools into gear (ChatOps, StatusPage, etc), and automatically document the issue in ITSM and ticketing tools.
IT Operations, DevOps, and Developer teams count on PagerDuty’s 300+ integrations to power their end-to-end real-time digital operations, no matter which tool stack they use. Because PagerDuty’s customers span all sizes, industries, and digital maturity levels, our product team is constantly talking to customers about which tools they use for needs like communications, APM, and IT Service Management (ITSM).
We currently integrate with a wide range of notification systems and applications to which we can send through our Up or Down alerts based on the health and status of your website on StatusCake. Sometimes though, it’s great to have these alerts coming through to a system that’s not classically used for notifications. Today we’ll take a look at how you can have your downtime alerts sent to the Zendesk Customer Service Software & Support Ticket System.
When incidents happen, many organizations have formalized processes for dealing with the issue. OpsGenie helps organizations manage their incident response processes smoothly from one single place. Now, as an addition to our Incident Management features, we are happy to announce Incident Response Roles!
