Zendesk is a popular customer service and communication software. Zendesk can create triggers for customer tickets. By forwarding Zendesk tickets to OpsGenie, you can notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.

What does OpsGenie offer Zendesk users?

OpsGenie provides a powerful bidirectional integration with Zendesk. When a new ticket is created in Zendesk, a corresponding OpsGenie alert is automatically created, containing rich information about the ticket. OpsGenie provides rich notifications with on-call rotation, scheduling etc. features and alert escalations to ensure the best ticket management for Zendesk customers. As users execute actions on the alerts, like acknowledge, comment or close, the ticket on Zendesk is also automatically updated with comments about these alert actions.