Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on AIOps, alerting in complex systems and related technologies.

Discover Agentic AI in Resolve: RITA, Jarvis & the Future of IT Automation

Unlock the next generation of IT automation with Resolve’s groundbreaking agentic AI features. In this video, we introduce powerful new capabilities designed to help IT teams accelerate resolutions, streamline workflow creation, and bring control to enterprise AI strategies within the Resolve platform.

How IT Leaders Can Successfully Adopt and Manage SaaS Solutions

In recent months, there has been growing discussion among business and IT leaders around the rapid expansion of SaaS solutions. McKinsey’s recent report on the current state of SaaS notes that while the industry has experienced a slowdown, largely driven by economic factors such as rising interest rates and reduced IT spending by enterprises, it has seen a decade of rapid growth, with the market being valued at approximately $3 trillion in 2022.

Enhance IT change management processes with BigPanda

Human-executed change is still the most significant contributor to IT outages, and traditional IT change management can’t keep up. One global enterprise processes over 30,000 changes per month, supported by more than 10 Change Advisory Board (CAB) meetings per week, and still sees 15–20% of major incidents caused by changes. Even more telling: 60% of those incidents are linked to changes previously assessed as “low risk.”

Powering What's Next: ScienceLogic's Vision for Intelligent, Outcome-Driven IT

The observability market is changing rapidly. The days of simply collecting logs, metrics, and traces are giving way to something bigger: delivering actionable intelligence that actually connects IT operations with business goals. Organizations don’t just want to know what’s happening anymore; they need to understand why it’s happening, what actions to take, and whether their systems can respond independently.

How to Automate Password Resets with Resolve #itautomation #ai #aiautomation #agenticai

Tired of password reset tickets? Meet RITA — Resolve’s AI IT agent. Understands natural language Verifies identity Resets passwords instantly No tickets. No delays. This is Zero Ticket IT in action. Watch Resolve’s Derek Pascarella show how it works.

3 Signs You've Outgrown Scripts and Spreadsheets for Network Configs

In the early days of any IT operation, pragmatism rules. Most network teams start with what’s readily available—custom scripts, Excel spreadsheets, shared network drives, and tribal knowledge. It’s cost-effective and familiar. But as your organization grows, so does the complexity of your network. Devices multiply, configurations diversify, and the operational risk of keeping everything “stitched together” with manual methods increases exponentially.

Network Visualization Tools: Key Features and Top 6 Tools in 2025

Network visualization tools are software applications that allow users to represent, explore, and analyze network structures graphically. These networks can include computer and telecommunication infrastructure, as well as social, biological, and organizational networks. Visualization is achieved by displaying nodes (entities) and edges (relationships), making complex datasets easier to interpret and manage.

Secure by Design: IT Modernization for Government

As government agencies modernize IT infrastructure, many are shifting to hybrid and multicloud environments. But this evolution brings heightened exposure to cyber threats. For the public sector, where data protection is tied to national security and public trust, compliance is more than a box to check—it’s the front line of defense. FedRAMP (Federal Risk and Authorization Management Program) provides a standardized framework for securing cloud services used by U.S. agencies.

The Outage You Can't Afford: Why CMI/CME Providers Need Autonomous Operations Now

Imagine if degrading network performance—not just bad code—disrupted your live stream during a high-profile event. Customers start flooding support lines. Social media lights up. Your NOC teams scramble to identify the root cause amid fragmented systems. The outage impacts not only your broadcast, but also subscriber logins, ad delivery, and mobile apps. Advertisers want refunds. Executives ask, “Why didn’t we see this coming?”