Operations | Monitoring | ITSM | DevOps | Cloud

Managed service providers have to manage complex and diverse customer environments that typically include hybrid infrastructure and multiple monitoring feeds. They need to be able to discover and monitor these environments, correlate alerts from multiple systems into single events, and map business services to the infrastructure and application services that support them, building customer-centric dashboards for real-time service and application health in the process.

Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team.

A good customer experience is one. of the most important metrics of success for financial services. To deliver services efficenitly you need AIOps.

“It’s not rocket science.” In the past, we’ve all heard that statement made. Quite often, it’s applicable. It’s true we can overthink or unnecessarily overcomplicate matters. Don’t tell that to someone who’s responsible for network performance and continuity today, however.

On this day in 1906, barber-turned-inventor Karl Ludwig Nessler invented a machine that put permanent waves into hair in London, England.