Operations | Monitoring | ITSM | DevOps | Cloud

IT outages shouldn’t come as a surprise, not in 2025! Traditional monitoring tools only react after something goes wrong. By that time, user impact has already begun. AIOps changes the entire equation. With machine learning, the right AIOps platform detects anomalies before they turn into incidents, uncovers root causes in seconds, and removes guesswork from troubleshooting. The result? Less downtime, stronger performance, and IT teams that lead instead of chase.

Post-incident reporting through AI Incident Assistant relieves the burden of post-incident analysis and report creation and saves incident responders valuable time.

From batch scripts to AI coworkers, automation has evolved. In this episode of Agents of IT, Prasad Watve, Head of Automation Services at Tietoevry Tech Services, shares how IT has moved from manual scripting to agentic AI that learns, acts, and collaborates like part of your team. Hear how digital FTEs are reshaping service delivery, why Zero Ticket IT is closer than ever, and what skills IT leaders need to thrive in the AI era.

Today’s IT environments span thousands of devices, hybrid clouds, and distributed teams and complexity keeps rising. That’s why organizations are turning to AIOps-powered automation loops that never stop learning and improving. In this video, we break down how a modern AIOps platform delivers a complete automation cycle: Deep discovery and real-time detection Rapid analysis backed by machine learning Early prediction of emerging issues Instant automation without delays A closed loop that becomes smarter with every repetition.