Operations | Monitoring | ITSM | DevOps | Cloud

Secure Sockets Layer, or SSL, is a global security standard technology that is being adopted by a number of different organizations across the globe. Essentially, SSLs are small data files containing a cryptographic key. This key carries important information about the organization using it. Around 600,000 websites have installed SSL certificates for security.

VPNs and Remote Desktop Gateways are two different tools used to achieve similar goals. That is: access content or software remotely and securely, and improve the overall freedom of the user – whether that’s from prying eyes or the need to have physical access to their business network. But while each option can be attractive, neither is without its security concerns.

Monitoring — by its very nature — requires privileged access to internal and external services. In order to safely maintain visibility into critical systems, it’s vital to have some form of secrets management to manage authentication credentials (AKA, "secrets"), including passwords, keys, APIs, tokens, and any other sensitive pieces of information in your IT infrastructure.

CareAR announces the availability of its ServiceNow integration, providing an innovative industry solution seamlessly extending enterprise-grade augmented reality (AR) visual support as part of a ServiceNow digital workflow experience.

We measure a lot of our ITSM success through increments of time. But mean time to resolution, time on page in the knowledgebase, and cases-per-hour aren’t just go-to metrics. They set the cultural expectations for our service teams – that improving service times, without sacrificing quality, is paramount.

Look around your desk, and you probably see a variety of tools that make you more productive — an ergonomic chair, a mug of coffee or tea, a notepad, or a charger. As individuals, we put great thought into making our personal space productive, a habit that many organizations have yet to fully replicate in their digital workspaces.

Chatbots are rising in popularity, both in consumer and enterprises circles, because they are quick, sometimes clever, and ultimately help workers and customers get answers to common questions without bogging down your service team. As part of our ITSM Professional package, ServiceNow’s Virtual Agent far exceeds some of the chatbots you may have used in your personal life for one simple reason – access to information.

The larger an enterprise becomes, the more systems and applications there are to monitor, and the more scalable its monitoring system has to be to keep up with business growth. This is the challenge that RingCentral — which provides cloud-based communications and collaboration solutions for businesses — faced and solved.