Are you leveraging technical account management software to fast-track technical support requests and increase customer satisfaction? To retain customers, your team must focus on providing technical support and guidance to ensure customer success. Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.
I want to be remembered. I think a lot of us do. At least, that’s what I used to think. Now I am not so sure. I have a bad habit of looking at the universe through an existential lens where value is measured by impact. Impact, meaning the measurable change created by specific action. Since everything physical ultimately decays, the longest lasting impacts are those that linger in our collective memory. Great works, great triumphs, great discoveries, and great inventions – great impacts.
You groan. Perhaps not audibly, but your eyes widen and then slowly shut with dread. After a lucky streak of merging feature branches without incident, you finally hit a Git merge conflict. Unsure of where to start, you sheepishly bring up Slack and direct message a plea for help. Maybe this has been you, or maybe you’ve just seen it happen. Either way, it means spending time untangling the code by yourself, or with the sympathetic assistance of another.
Programming is as much an art as it is a science. Personal preference plays a large role in determining your programming style, so you may not be surprised to find yourself in a debates with a peer. One ongoing debate is the choice between two different programming paradigms called functional programming and object-oriented programming. Which one is better? Which should you use?