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Question Time: GenAI for Customer Experiences | ServiceNow

Yes, generative AI is a BIG deal. Brian Solis, head of global innovation at ServiceNow, shares how every organization is going to have to reimagine their business for an AI-first world. Plus, get some practical examples of how AI can improve the customer experience (like giving people what they want before they even know they want it!). Take Brian’s advice and allow your curiosity to run wild — reply in the comments with creative ways you plan to use #GenAI.

AI + Automation: A Trusted Copilot for ITOps in the Digital Age

We’re living in an unprecedented moment in time. Data is reshaping our world. From enterprise networks and the cloud to the smart refrigerators in our kitchens and the watches on our wrists, data is proliferating at an unprecedented scale, both in volume and velocity. As data owners, we continuously strive to monitor and derive intelligent insights from this data so we can catch performance anomalies and issues – from misconfigured systems to a skipped heartbeat – and quickly intervene.

Observability with OpenTelemetry and Checkly

Observability isn't just a buzzword; it's a vital compass guiding us through the maze of system health and performance. As we’ve adopted microservice architectures, the ability to know ‘what is currently happening in our system’ has diminished as our operational resilience has increased. We find services scattered among a maze of interconnections and interdependencies. And even the logs that used to guide are now scattered throughout this maze.

Integrating AI and DevOps for Software Development Teams

For a long time, the domains of Machine Learning and AI on one side, and software development on the other side, were separate kingdoms. Sometimes, they touched, and something magical would happen. But more often, things didn’t really work out. They faced challenges stemming from a lack of mutual understanding, shared language, and compatible tools. With the meteoric rise and increased accessibility of powerful generative AI and LLMs, the need for collaboration to achieve real-world engineering and customer value has never been more vital.

Empowering Productivity: Unleashing the Full Potential of Device Management Solutions

Effective device management solutions are crucial in today’s dynamic workplace, where working with several devices is the norm. As companies navigate hybrid models, remote work, and an expanding ecosystem of devices, device management solutions become necessary. In this article, we will look at the fundamentals of this technology paradigm and see how firms can increase productivity by making the most of device management solutions.

Role of Human Oversight in AI-Driven Incident Management and SRE

In the fast-paced landscape of technology, AI-driven Incident Management and Site Reliability Engineering (SRE) have emerged as critical components in ensuring the seamless functioning of digital systems. AI algorithms are increasingly employed to detect, diagnose, and resolve incidents with unprecedented speed and efficiency, revolutionizing the traditional approaches to reliability.

Ingest, search, aggregate, view, and analyse data with Aiven for OpenSearch on GCP

Ever considered bringing OpenSearch’s powerful capabilities to your GCP data infrastructure, but not sure where to start? Tune in to our webinar to hear top tips from Aiven’s technical experts and OpenSearch gurus. Expect to learn: AIVEN DATA PLATFORM The Aiven Platform is more than a collection of open source services for streaming, storing and analyzing data. The platform ensures that all services run reliably and securely in the clouds of your choice, are observable, and can easily be integrated with each other and with external 3rd party tools.