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While conventional remote IT assistance software is super efficient for instant IT support, it can also come with data privacy and security concerns. So how do you create a balance between providing effective tech support and maintaining privacy and security? If you have customers in highly regulated industries such as healthcare, surveillance security, or industries that involve personal data or information this is an even more crucial question.
This article is based on conversations with Lætitia Avrot, Field CTO at EDB and David Tuite Founder of Roadie from our webinar on the Who What Where and Why of Commercial Open Source that you can watch here.