Back in 2005, the Royal Bank of Scotland (RBS) Group was running about 600 Unix servers and they had a bunch of manual processes that slowed down their software delivery cycles and could cause huge delays. As David Sandilands, an infrastructure engineer at RBS, put it in a webinar he did with us, their releases weren’t quick enough.
Microsoft Windows is a popular operating system for many enterprise applications, such as Microsoft SQL Server clusters and Microsoft Exchange Servers. About 30% of the world’s web application hosting systems are running Windows, making it an important part of every enterprise’s plans to prevent outages and enhance reliability.
Do more with the same. That’s a phrase many of us hear in our careers when there is an expectation for higher output with no increase in resources or budget. One way many organizations achieve this is by leveraging the functionality of their IT Service Management (ITSM) solution to automate workflows and build more efficient business processes throughout all departments, not just IT. This is often referred to as Enterprise Service Management, or ESM.
How would your daily life be impacted if you had a bird’s-eye view of your operations, their dependencies, and the ability to spot indicators that an incident or outage was likely to happen? What would it mean for your business if you were given minutes or hours to get ahead of disruptions instead of reacting to a surprise? For most organizations, enabling proactive incident response translates directly to dollars saved, brand reputation protected, and less burnout within response teams.
