Operations | Monitoring | ITSM | DevOps | Cloud

At incident.io, we’ve spent the past year shifting how we work to incorporate the AI into both how we build and what we build. The result? AI has become a fundamental pillar of our company. This is the story of how we built reliable AI for reliability itself — reshaping how teams manage and resolve incidents. From early experiments to a company-wide culture of building with AI, this is how we’re redefining incident response for the future.

Stephen Whitworth, incident.io CEO and Co-founder, kicks off SEV0 San Francisco 2025 with an opening keynote focusing on the future of incident management in an AI-first world.

Observability doesn’t have to be a mystery. Join SolarWinds Tech Evangelist Chrystal Taylor and THWACK MVP Jez Marsh, Owner of Silver Back Systems, as they crack the code on turning noisy data into actionable insights. Part of the THWACKcamp lineup from SolarWinds Day, in this session you’ll learn how to analyze raw logs and metrics to uncover trends, catch issues early, and make smarter, faster decisions. Discover practical techniques for linking cloud and on-premises data, reducing false alerts, and automating repetitive tasks with tools like Custom Properties.

When your logs don’t follow a standard format, it can be difficult to extract valuable information, like key-value pairs and nested JSON objects. Grok parsing lets you define flexible patterns that match unstructured log data so you can extract specific fields to query, filter, and visualize. In this video, you’ll learn how to: By refining your Grok parsers, you can make your logs more useful for analytics, dashboards, or alerts, and get even more value from your logs.