Galileo Overview
Take a deeper look into how Galileo works. You'll see strategic use cases for Galileo as well as an introduction to each of the 4 Galileo Performance Explorer dashboards.
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InvGate Service Desk - Basic setup for HR (Part 1)
This video explains how to set up a simple service desk for an HR team, featuring the definition of categories of requests that will be handled by the system, the team members that will manage them, and two alternatives for configuring user accounts (a CSV import, or self registration).
InvGate Service Desk - Basic setup for HR (Part 2)
This video explains how to set up a simple service desk for an HR team, focusing on email integration to allow your employees to get updates, as well as create and update tickets directly through their email.
InvGate Service Desk - Basic setup for HR (Part 3)
This video explains how to set up a simple service desk for an HR team, focusing on using Breaking News to send announcements to your team members, as well as the Knowledge Base to make information and other documentation available to them.
InvGate Service Desk - Basic setup for HR (Demo)
This video explains how the service desk we set up in parts 1, 2 and 3 functions, focusing on how employees can create tickets, and how your HR team can handle them.
Resources to help your business handle COVID-19
On March 16th, we announced our Customer Care Program, including four no-charge emergency response apps. We’ve already seen tremendous traction with the apps. As of March 25, nearly 1000 organizations have downloaded the apps. In addition, our amazing community has generated many new ideas, resources, tools, and stories. Some are best practices, some are specific to customers of the Now Platform®, and some come from ServiceNow partners who are helping with new apps, services, and strategy.
Top 10 Website Performance Metrics Every Developer Should Measure
There are 1.3 billion websites out there in the great unknown and it’s hard not to think about what makes them different from one another. Why do users flock to one website and ignore the other completely? One major differentiator is, of course, content. I’m not going to dwell on what type of content is better. Another reason why users stick to one website over another is the user experience. Today we’ll be looking at a third major differentiator: Website Performance.
Getting Started with Longhorn Distributed Block Storage and Cloud-Native Distributed SQL
Longhorn is cloud-native distributed block storage for Kubernetes that is easy to deploy and upgrade, 100 percent open source and persistent. Longhorn’s built-in incremental snapshot and backup features keep volume data safe, while its intuitive UI makes scheduling backups of persistent volumes easy to manage. Using Longhorn, you get maximum granularity and control, and can easily create a disaster recovery volume in another Kubernetes cluster and fail over to it in the event of an emergency.
Introducing our free Secure Remote Access Toolkit for IT teams
The global corporate landscape is on the brink of a complete premises lockdown in light of the COVID-19 crisis. Service disruption is inevitable, and enterprises’ business continuity plans are being put to the test. Despite this challenge, it’s heartening to see companies across nations take quick steps to ensure the health and safety of their employees during these trying times.
Building Request Metrics
We’ve been working on something big. We’re building Request Metrics, a new service for web performance monitoring. TrackJS is a fantastic tool to understand web page errors, but what if your pages aren’t broken, just slow? What if the checkout page takes 10 seconds to load? What if that user API is slowing down from your recent database change? What pages have the worst user experience? Request Metrics will tell you that.