Recently, I started to read the invaluable book Software Engineering at Google. It’s a great book by Google, describing their engineering practices across many different domains. One of the first chapters discusses the matter of making a “scalable impact,” which I find very interesting, and something that I believe has been overlooked by many organizations.
This is the second post in a four-part series on why Open Source Puppet users have made the decision to move to Puppet Enterprise. If you’re considering making this change, read on for pros and cons! As more and more businesses are moving from Open Source Puppet (OSP) to Puppet Enterprise (PE), they are experiencing multiple benefits. In this blog series, we’re exploring the biggest benefits we hear from customers about their experience moving from OSP to PE.
Earlier this year StackStorm established a partnership program with some first partners that supported StackStorm in its Open Source journey when the project joined the Linux Foundation. The Partners Program was created to recognize companies and organizations that provide ongoing assistance to the StackStorm Open Source project. Because of the substantial support provided by these partners, we have been able to expand and improve StackStorm.
Customer expectations and competitive responses to trends evolve faster than the technology your enterprise relies on. That means your ability to adapt faster than the competition and satisfy customer demands is your edge in a competitive marketplace.
Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.
Today, it’s difficult to compile a list of all the managed infrastructure you have across your global estate. It’s even more difficult to collect all of the properties and values that make up that infrastructure, such as operating systems, enterprise licenses, networks, disks, mount points, data centers, regions, patch states, hypervisors, and so much more. Nevertheless, it’s ever more critical to have this information at your fingertips.
The Puppet Developer Kit was launched in 2017 to help our users develop high quality modules faster and over the years, it has seen regular development towards that goal. It was designed to be a single install that would provide everything you needed to write, lint, test and publish a Puppet module — and for the most part, that's what it did.
This past June, Puppet launched Puppet Practice Labs — free, hands-on, interactive tutorials you work through right in your browser — no downloads required. We launched with four step-by-step how-tos on using Puppet Enterprise and Bolt. Feedback was overwhelmingly positive. The biggest request we heard? More, please. Good news! We have a whole slew of new Puppet Practice Labs in development. We want to give you a sneak peek, but there’s a catch.